thread Re: Real time Shipping options disappeared after migration in Online Store

Real time Shipping options disappeared after migration

Dollplaza — Tue, 11 Mar 2025 22:09:07 GMT

Shipping options are empty on the check out page now and not charging shipping on orders.

We don't use Shippo because we have a multi-decade UPS account and negotiated rates with USPS already. When they did the migration, all the real-time rate options vanished. Does anyone have a fix? Our items are non-standard so the one-size fits all styles they have left don't work for us.

Old Options with our own accounts connected:

New ones says we have nothing linked:

When I go to link:

and the rates options:

No real-time

Re: Shipping disappeared from cart after shipping page move today

MayaP — Tue, 11 Mar 2025 22:07:08 GMT

Hey @Dollplaza –Thanks for your patience. Could you provide the link to your site? Also, do you have delivery enabled here?

Re: Real time Shipping options disappeared after migration

Dollplaza — Tue, 11 Mar 2025 22:14:02 GMT

Thank you. We are Dollplaza.com and have neither a public store nor delivery. We are shipping only.

Re: Real time Shipping options disappeared after migration

MayaP — Tue, 11 Mar 2025 22:33:10 GMT

Thank you for the information! I’ve escalated this to Advanced Support and will let you know what I find out as soon as I have an update. @Dollplaza

Re: Real time Shipping options disappeared after migration

MayaP — Tue, 11 Mar 2025 22:38:29 GMT

You have accepting online orders off. Can we enable it to test this out? @Dollplaza

Re: Real time Shipping options disappeared after migration

Dollplaza — Tue, 11 Mar 2025 22:42:54 GMT

I have re-enabled orders and confirmed it is working.

Re: Real time Shipping options disappeared after migration

RobynR — Thu, 20 Mar 2025 19:48:30 GMT

@Dollplaza, we're glad to hear that everything is working as intended.

As always, feel free to stop by The Community with questions, concerns, and even feature requests.

We are more than happy to assist.

Re: Real time Shipping options disappeared after migration

Dollplaza — Wed, 19 Mar 2025 22:11:19 GMT

The site is "working". Shipping IS NOT WORKING STILL. Due to how long it has been down we are already migrating to Shopify. We are not willing to add $240 per year for Shippo.

Re: Real time Shipping options disappeared after migration

MayaP — Thu, 20 Mar 2025 19:43:03 GMT

Hey @Dollplaza hopping back in for @RobynR. I understand how frustrating it can be when shipping settings aren’t working as expected. Some changes have been made to Square Online settings, and you can now find shipping setup under Account & Settings > Fulfillment > Shipping to adjust your rates.

Our team also confirmed that shipping from a PO box can sometimes cause issues. We recommend updating the address. I appreciate you sharing your experience and understand you need to do what is best for your business. If there’s anything else I can do to help before you transition, feel free to reach out. Wishing you the best with your business.