thread Re: Customer cannot enter the state when ordering online. Default is Alabama and will not allow c... in Online Store

How can my customer select the appropriate state from the dropdown option?

maketahoe — Sun, 19 Jul 2020 20:25:52 GMT

[The title of this thread has been edited from the original: Customer cannot enter the state when ordering online. Default is Alabama and will not allow customer]

Customer cannot enter State when ordering online. It only allows it to default to Alabama. Customer is trying to order in the same state as the business, but in a different zip code. It doesn't let them enter the state. Does anyone know why?

Re: Customer cannot enter the state when ordering online. Default is Alabama and will not allow c...

Alex_ — Sun, 19 Jul 2020 20:29:38 GMT

Hello @maketahoe,

Thank you for posting in the Seller Community. Welcome.

I'm more than happy to help look into this for you. To make sure I'm understanding, I have a few questions:

Have you had other customers report this issue before?
What device is your customer using to try and order online (Phone, computer, tablet, what kind)?
Can you provide the URL/link to your website please?

Please let me know by replying in this thread. I'll keep an eye out for your response. Thank you!

Re: Customer cannot enter the state when ordering online. Default is Alabama and will not allow c...

maketahoe — Sun, 19 Jul 2020 23:45:26 GMT

The only similar issue I had was that someone ordered shipping and it defaulted to the state of Alabama. I actually knew the buyer so I knew the state was supposed to be CA so I shipped it to CA.

This new customer said it would not let her choose any state at all for shipping, so she just chose pick up instead and then contacted me to pick it up. I don't know if she used a phone or computer.

My shop is https://make-tahoe-records.square.site/

Can you let me know if there is something that looks like I did not set up my shipping options correctly or ... if there is just a little bug. Thanks for any insight.

Re: Customer cannot enter the state when ordering online. Default is Alabama and will not allow c...

Alex_ — Fri, 24 Jul 2020 00:31:35 GMT

@maketahoe,

Thanks for the info.

At this point, I highly recommend contacting our Weebly Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial and can help file a ticket with our team if needed.

Check out ways on how to get in contact with them by visiting here.

Re: Customer cannot enter the state when ordering online. Default is Alabama and will not allow c...

maketahoe — Fri, 24 Jul 2020 02:19:37 GMT

Thanks, Alex.