thread Re: How do I prevent customers from seeing time estimates when placing delivery and pickup orders? in Online Store

How do I prevent customers from seeing time estimates when placing delivery and pickup orders?

DOL_Floral — Thu, 01 Jul 2021 01:06:00 GMT

The title of this post has been edited from the original: Disable Delivery/Pickup Times

Is it possible to disable the estimated delivery date and time that Square automatically displays?

We have set up a modifier where customers can enter the date they want their order delivered, but Square will of course also display a confirmation with their estimated date + time based on my setup. This is confusing customers because they are seeing two different delivery dates.

I don't want to disable deliveries, I just don't want Square's estimated times to appear. Is that possible?

Thanks,

DOL

Feature Request: Scheduled pickup orders as only fulfillment option, instead of ASAP

ajconcepts — Sat, 04 Jul 2020 00:57:37 GMT

The title of this post has been edited from the original: Scheduling pickup issues with the online store

I have the online store setup to schedule pickups, however there doesn't seem to be an option to remove the "As soon as possible" option on the weebly square online store. I'm not sure if this is an issue or if i'm just not locating it.

I need to be able to schedule my guests so that I don't have to wait for them to come get their items. If i'm the only employee i'm stuck waiting on the guest when I have more important things to do. My current work-around for this is to call each guest and ask them what time they would like to pickup their order.

Thank you and I hope we can see this item fixed asap.

Re: Scheduling pickup issues with the online store

JustinC — Fri, 03 Jul 2020 21:36:20 GMT

Toggle off 'Do you want to allow scheduled pickups?' in Pickup & Delivery settings to remove the ASAP option. This will prevent customers from selected a pickup time of their choosing.

@ajconcepts

Re: Scheduling pickup issues with the online store

ajconcepts — Fri, 03 Jul 2020 22:14:14 GMT

That the turns the pickup from scheduled/asap, to pickup asap. It's not what I want. I want only scheduled pickup.

Re: Scheduling pickup issues with the online store

Valentina — Sat, 04 Jul 2020 00:54:50 GMT

Jumping in for @JustinC here, @ajconcepts.

Thanks for confirming that you're looking to offer scheduled pickup as the only fulfillment option - at this time, this would be a feature request. Right now, ASAP ordering is the default fulfillment option for pickup orders. If you toggle on the Do you want to allow scheduled pickups? option, ASAP ordering will be an option in addition to allowing scheduled pickups.

I know that others looking to remove ASAP ordering as an option have added additional notes or messages to their website and/or item descriptions as a workaround - but I understand that this may not work for your business.

Our team is working on enabling a feature that may allow for your ideal fulfillment set-up. Stay subscribed here to receive a notification, as we'll be sure to update this thread when we have more information!

Re: Scheduling pickup issues with the online store

ajconcepts — Sun, 05 Jul 2020 16:00:14 GMT

@Valentina

The removal of the ASAP option would be great.. because right now I don't know when my guests are picking up their orders. Also would the wording be changed on scheduled pickups to "Your order will be ready by" instead of "Your order will be ready after ....." I've had four guests so far that have decided not to pickup their order on time and it's messing with my daily schedule.

I'm a bit frustrated that moving to weebly was forced on us when the square online store that was already in place was just as good.

Re: Scheduling pickup issues with the online store

PlantMama — Fri, 10 Jul 2020 12:34:17 GMT

Very much need this feature (as soon as possible!) especially during the Covid-19 outbreak; not knowing when someone is arriving is causing massive scheduling headaches and putting customers and staff at risk.

Re: Scheduling pickup issues with the online store

Joe — Fri, 10 Jul 2020 20:25:42 GMT

Thanks for adding your voice here in support of this feature, @PlantMama - our Product Teams continue to monitor threads like this while gauging new products and suggestions. As soon as we have more information to share in regards to launch or a shareable timeline, we will bounce back here and notify everyone.

Thanks for your continued patience!

Re: Disable Delivery/Pickup Times

Kassi_ — Fri, 19 Feb 2021 17:38:44 GMT

Hey there @DOL_Floral -

Welcome to the Community!

You can manage the time estimate through the settings on your Online Store Dashboard but you cannot disable it.

Go to Online Store > Settings > Pickup & Delivery > Edit Location > Delivery Estimate.

Please let me know if this doesn't do the trick or you were looking for something different.

Re: Disable Delivery/Pickup Times

DOL_Floral — Mon, 20 Jul 2020 17:16:33 GMT

Hi Kassi,

Thank you for the response. However, under delivery estimate there is no way to actually disable the estimate. It only lets you pick a time frame and the time frame cannot be 0.

Is there somewhere to completely disable the time/date estimate but not disable deliveries?

Thanks,

DOL

Re: Scheduling pickup issues with the online store

gmonk321 — Wed, 22 Jul 2020 14:56:18 GMT

i agree. To have a scheduling option and turning off ASAP would eliminate the "dummy effect" of people not reading directions. i can place notes all over my site and they still don't follow directions. I hope this option is added in the future.

Thank you

Re: Disable Delivery/Pickup Times

DOL_Floral — Thu, 23 Jul 2020 17:03:21 GMT

Hi @Kassi_,

Were you able to take a look at this?

Thanks,

DOL

Re: Disable Delivery/Pickup Times

Kassi_ — Thu, 23 Jul 2020 18:10:40 GMT

@DOL_Floral -

Sorry for the delay!

Currently, there isn't a way to disable the delivery estimate once it has been set. This would be a Feature Request for the Online Store.

I am going to tag this for the Product Team!

Re: Disable Delivery/Pickup Times

DOL_Floral — Sun, 26 Jul 2020 18:57:12 GMT

@Kassi_ , thank you. What would you recommend we do then as an alternative? Our customers are getting confused because we have a modifier that lets them select a date for delivery, but then Square also shows an estimated delivery date that is most of time completely different.

Thanks,

DOL

Re: Disable Delivery/Pickup Times

Joe — Mon, 27 Jul 2020 14:09:49 GMT

Hi there, @DOL_Floral 👋 I can step in for Kassi in her absence on this one! Unfortunately, we would not have a suggested workaround in this case, which speaks more to the fact that we have room for improvement here. I will echo Kassi's sentiment that we will continue to flag this over to our Product Teams for future development and improvement. We really appreciate your input and patience!

Re: Disable Delivery/Pickup Times

DOL_Floral — Wed, 29 Jul 2020 18:33:30 GMT

Hi @Joe,

Thanks for your feedback. Does Square allow 3rd part developers to come in and modify this for individual websites, so essentially I could look into hiring someone to code this for my particular store?

Thanks,

DOL

Re: Disable Delivery/Pickup Times

Joe — Wed, 29 Jul 2020 20:17:24 GMT

Hi there, @DOL_Floral! Good question! Square does allow specific features to be edited from a software integration and development stand point, but will admit this is not available currently for delivery and pickup options being that they are newer products.

I am happy to pass your feedback along to our Product Teams again!

Re: Disable Delivery/Pickup Times

DOL_Floral — Wed, 29 Jul 2020 21:03:14 GMT

Hi @Joe,

OK thank you for letting me know, I hope this feature is implemented soon.

Thanks,

DOL

Re: Disable Delivery/Pickup Times

Joe — Wed, 29 Jul 2020 21:11:54 GMT

Of course! We will update everyone here on the Community when we have some positive updates to share. Thanks for your patience!

Re: Disable Delivery/Pickup Times

DOL_Floral — Fri, 31 Jul 2020 18:57:30 GMT

Is it possible to edit the template so we can add photos to the modifiers on each product page? Example -- our customers can a style of bouquet (wild & free and signature). Can we upload a photo of each so the customer can see?

Thanks!