thread Re: Unable to connect custom domain in Online Store

Unable to connect custom domain

alexandernicole — Sun, 19 Jul 2020 14:04:47 GMT

Hello,

I've followed the instructions with google to connect my domain. When I add the information from this site, I get the message that the "Record is already in use". I'm not sure what to do now to get the site connected to the domain.

Thanks

Re: Unable to connect custom domain

Joe — Mon, 20 Jul 2020 13:18:07 GMT

Hi there, @alexandernicole 👋 Thanks for reaching out to us here on the Seller Community! Happy to have you join us.

So sorry for the trouble here surrounding your Domain transfer. Sounds strange, indeed. We may need to gather some more info from you in order to track down where this issues resides. Would you mind attaching a screen shot here of the specific error message? Also, where in the connection domain process are you seeing this message?

I will keep an eye out for your response!

Re: Unable to connect custom domain

alexandernicole — Wed, 22 Jul 2020 16:03:42 GMT

Hi Joe,

I'm attaching a screenshot of the google domain page before and after I try to add the custom resource records.

Re: Unable to connect custom domain

Joe — Wed, 22 Jul 2020 20:41:44 GMT

HI again, @alexandernicole - thanks for the quick response! And thanks so much for providing those screenshots, so helpful!

I ran these past our Online Store specialists to get some insight as to why you may be seeing this error. It looks like since you have a Google Domain, the DNS settings will not have to be altered.

Per their instructions, you will need to switch back to a Square Subdomain, and then select the use a domain I own option. This will opt you into a easy-connect option that will do all the work for you!

If you continue to have trouble, I would recommend reaching out to our Support Team directly! They can assist in troubleshooting to make sure everything is all set.

Re: Unable to connect custom domain

alexandernicole — Wed, 22 Jul 2020 20:58:18 GMT

Thank you very much for the information. I really appreciate your help!

Re: Unable to connect custom domain

Joe — Wed, 22 Jul 2020 21:14:54 GMT

Of course, @alexandernicole! Feel free to reach out is anything else comes up.