thread Re: Coupon code not working in Online Store

Coupon code not working

Simply2 — Thu, 23 Jul 2020 05:21:54 GMT

We set up a coupon code for a sale that starts today and it isn't working. Why? When we type it in the verbage : Code not yet available comes up. This is not ok 😞 My customers are emailing me asking me why the code doesn't work. Please help me!

Re: Coupon code not working

AdamB — Thu, 23 Jul 2020 20:09:24 GMT

Thanks for your post and welcome to Seller Community, @Simply2.

I checked your coupons and see that you have a coupon with availability of 7/23 - 7/26, which would not have been available for use at the time you posted - it should be available now, though. The other coupons all had availability dates in the past so I assume this was the coupon you were testing. Are you still having trouble?

Re: Coupon code not working

summerdeanmusic — Fri, 19 Mar 2021 14:39:03 GMT

I have the same problem but my date are correct after I checked them. ?

Re: Coupon code not working

JustinC — Fri, 19 Mar 2021 17:12:23 GMT

That shouldn't be happening. Reach out to our CS Team so they can take a look. @summerdeanmusic

Re: Coupon code not working

Arichards1 — Mon, 28 Jun 2021 17:53:20 GMT

I set up a coupon code and it is saying that coupon is not found even though I have set it up. Please see attached photo

Re: Coupon code not working

JustinC — Tue, 29 Jun 2021 21:01:52 GMT

Did you create the discount in Dashboard/Point of Sale? If so, Dashboard discounts do not sync with Square Online and cannot be redeemable through your site.

@Arichards1

Re: Coupon code not working

Arichards1 — Wed, 30 Jun 2021 00:07:55 GMT

I was able to do it with one code. But the second code is not working.

Is there another way to do it? I’ve never had this issue.

Re: Coupon code not working

JustinC — Wed, 30 Jun 2021 22:04:40 GMT

First, can you confirm if you're talking about a discount for Point of Sale or a coupon for Square Online? @Arichards1

Re: Coupon code not working

Arichards1 — Wed, 30 Jun 2021 23:57:27 GMT

Coupon for square online

Re: Coupon code not working

JustinC — Thu, 01 Jul 2021 12:19:06 GMT

Okay, you're not able to stack coupons for one purchase which is why the second code won't work @Arichards1

Re: Coupon code not working

Arichards1 — Thu, 01 Jul 2021 15:44:38 GMT

Got it. So I can only do one at a time. Thank you so much!

Re: Coupon code not working

JustinC — Thu, 01 Jul 2021 20:46:14 GMT

Yup, you got it! @Arichards1

Re: Coupon code not working

Arichards1 — Thu, 01 Jul 2021 22:49:06 GMT

Hi Justin-

I just deleted the other coupon code since there can only be one. And the new one still is not working even though I deleted the other one?

Thanks!

Re: Coupon code not working

BernadetteA — Sat, 03 Jul 2021 19:57:30 GMT

Hi @Arichards1 Stepping in for @JustinC

Can you please confirm the url of your website, and the item you are testing the coupon with?

Re: Coupon code not working

Arichards1 — Mon, 05 Jul 2021 22:06:09 GMT

https://www.bowiesmom.com/product/reversed-tie-dyed-adult-bucket-hat-s-m-/168?cp=true&sa=true&sbp=false&q=false

i have tried on all products and it won’t let me use code

Re: Coupon code not working

Arichards1 — Wed, 07 Jul 2021 15:55:37 GMT

Is someone able to help me resolve this over the phone. I have an event that I need this code to work for this Saturday.

TYia I need to get this resolved. I have never had an issue with this.

best

Re: Coupon code not working

AshleyK — Wed, 07 Jul 2021 16:00:06 GMT

I'm really sorry to hear the frustration regarding the turn around time through the Community. You will definitely get faster responses through the phones. You can reach out directly to Customer Success at [Redacted]. Please keep in mind, you will need a customer code to get an advocate on the phone. Here is the link to get that code: squ.re/contactsqsupport

Re: Coupon code not working

oneecostore — Mon, 28 Mar 2022 21:52:25 GMT

If you want to create a discount code for your website, you need to sign in from square.online

Click Items

Click Coupons

Then go ahead to create Coupon code

Re: Coupon code not working

mkhawaii — Fri, 26 May 2023 22:52:05 GMT

Can someone tell me how to get my coupon code to work for an online Square purchase?

Re: Coupon code not working

BernadetteA — Sun, 28 May 2023 15:48:17 GMT

Hi @mkhawaii 👋 Welcome to the Seller Community!

Are you asking how you can use a coupon you have on a Square Online site for a purchase you want to make? Or, are you asking how to setup coupons for your own Square Online website?