thread Re: I am trying to setup my Square website, but items are missing. in Online Store

Items not showing up online

EsthersCookies — Mon, 10 Mar 2025 22:37:49 GMT

I am trying to setup my Square website, but items are missing. They are in the categories, they toggle switch is clicked for my website and they show as visible only they do not show up in the online store. Also some items are showing as Not Available. Can someone help me rectify these issues

Re: I am trying to setup my Square website, but items are missing.

Donnie-M — Mon, 10 Mar 2025 16:03:30 GMT

@EsthersCookies Pretty general advice here first. Make sure each item is also visible (scroll allll the way to the bottom). Make sure the toggles for the sales channel of the website is also on, and that every item has a price. Any of those things will cause it not to show up. I think you have the category toggled on for the site, but also make sure if you have time limited categories you are looking when they should be available.

Re: Items not showing up online

MayaP — Mon, 10 Mar 2025 22:38:20 GMT

Hey @EsthersCookies welcome to the Square Community! 😊

Try these troubleshooting steps, and unpublishing and republishing your site. If you are still having issues, please let me know. If you're still having issues, please let me know. Providing some item examples would help me better.

Re: I am trying to setup my Square website, but items are missing.

MayaP — Mon, 10 Mar 2025 22:37:15 GMT

Thank you for your these helpful tips @Donnie-M! 😊