thread Re: online store order notifications in Online Store

online store order notifications

Phillybaker — Wed, 29 Jul 2020 15:56:53 GMT

I suddenly stopped getting email notifications for each online store order beginning on July 28 at about 8:30 am easter standard time. The box is checked on the square notifications page; and it's not showing up in trash, junk, spam, nor any other folder. I don't see any notification setting in the weebly store. I am still getting the notifications for each square transaction. Any ideas?

Re: online store order notifications

Valentina — Thu, 30 Jul 2020 16:17:22 GMT

Hi @Phillybaker -

For a few hours on July 28, our upstream platform partner confirmed that transactional, order, and marketing emails originating from the Square Online Store were delayed. The issue causing those delays has since been resolved, and the delayed emails should have successfully reached their destinations.

If you still haven't seen these emails hit your inbox, please get in touch with our Support team.

Re: online store order notifications

Phillybaker — Sat, 01 Aug 2020 13:51:16 GMT

Thank you. I'm still not getting my emails.

Re: online store order notifications

Phillybaker — Sat, 01 Aug 2020 13:54:09 GMT

I sent email to support team via the link you provided; although I'm not clear why I need to repeat over again my problem.