thread Wrong store address after migration! in Online Store

Wrong store address after migration!

Freddo — Sun, 02 Aug 2020 21:38:50 GMT

Hi, now I have my 2 "physical" stores in weebly online (both stores have different addresses). However, when the customer makes an online purchase, the web shows only one of the addresses.

When I check on settings/pickup&delivery, I see both physical addresses...

How can I solve this situation?

Thank you,

Re: Wrong store address after migration!

Valentina — Tue, 04 Aug 2020 12:54:34 GMT

Hi there @Freddo 👋

Are you wanting to make it so that when a customer is making a purchase online, they are able to select from one of your two locations for pickup?

If so, let's make sure that you have set both locations to be accepting pickup orders. Start on your Square Dashboard > Square Online Dashboard > Settings > Pickup & Delivery - here, you'll want to make sure that you have toggled ON Accept pickup orders for both of your locations. Let me know what you find out after checking this setting!

If this doesn't answer your question, it's possible that you've set up two separate ordering websites rather than one for both locations. If you see a grey drop-down box including the title of your website directly below the Online Store navigation link in the top left-hand corner (image below), you have multiple ordering websites.

Re: Wrong store address after migration!

Freddo — Wed, 05 Aug 2020 16:21:37 GMT

Hi @Valentina ! I have two online stores: one per each location (photo attached). However, both online stores are using the same physical address which is wrong... In my end (management site), I can see that both stores have different addresses (settings/pickup&delivery). In the customer ends, when they go to the Brickell link (store), they get the Doral physical address.

More specific, as a customer, using the website for the brickell location, at the check out screen it shows the Doral location (photo attached)..... In our end, the order goes to the Doral store and the brickell location can not see the order....

Re: Wrong store address after migration!

JustinC — Thu, 06 Aug 2020 20:19:47 GMT

Hey @Freddo - thanks for providing those screenshots! I surfaced your question to the Ecom Team and they believe there might be a configuration issue for pickup with each of the individual websites, but they won't be able to dive in from the Community.

Give them a holler so they can comb through your settings on the back-end.