thread Additional emails for notifications in Online Store

How can I add multiple email addresses to receive Online Store order confirmation emails?

rgadde — Tue, 02 Dec 2025 17:03:26 GMT

The title of this post has been edited from the original: How to add multiple email accounts to receive Online Store order confirmation?

We currently receiving the new Online Store Order confirmation emails to the address linked to the main Square account, but we have dedicated email accounts for the staff to see the Online Orders via another Mailbox and how to send them a copy of the order confirmation that we receive ?

Re: Is it possible to add an email for my assistant to receive purchase notifications?

fennycui — Wed, 19 Feb 2020 19:13:09 GMT

How is this still an issue / still not available? Put it in your next Sprint please!

Re: Is it possible to add an email for my assistant to receive purchase notifications?

chadg — Fri, 27 Mar 2020 14:03:20 GMT

I don't understand why this is so hard? Just add more emails to notifications! Really crazy that you can't send alerts to the people you need to. This is NOT a major update. As for forwarding, it does not work because you keep CHANGING the from address! Sometimes it comes from help-messaging.squareup.com or messaging.squareup.com or something else. How can I create a rule if you are not consistent with your systems.!

I'm a fairly new customer and so far really love your services , but this basic issue is a real FAIL.

Re: Is it possible to add an email for my assistant to receive purchase notifications?

HannahPaige — Wed, 15 Apr 2020 17:51:59 GMT

It's been a few years now, any updates? With COVID-19, we've had to switch a lot of our sales to online and only having one email notification option has been cumbersome, to say the least. We're a coffee company with five locations in two different states and multiple departments. If a notification only makes it to one department, there's a chance that an item ordered from another department will be missed.

Re: Is it possible to add an email for my assistant to receive purchase notifications?

HannahPaige — Wed, 15 Apr 2020 17:55:09 GMT

I'm in agreement here. I'm not a software developer, so I don't understand how difficult things might be. I do know that once things started with COVID-19, I was told that some major changes needed within the online store would likely not be done for months. I got an email around a week later letting me know they'd made the changes. If enough of us really need this, it will prioritize it on their list.

Square, thanks for listening!

Re: Is it possible to add an email for my assistant to receive purchase notifications?

AshleyK — Thu, 16 Apr 2020 14:03:22 GMT

Hi @HannahPaige thank you so much for sharing and giving us feedback regarding this feature request. Unfortunately, I do not have any new updates to share for this feature, but you can still use Tom's workaround he shared above. You can also forward your emails to any assistant that you have so you both receive the transaction notification emails as desired.

I will continue to bubble this feature up to our Development Team, but in the meantime I am happy to listen to any other feedback or questions you may have. Thank you! 🙂

Re: Is it possible to add an email for my assistant to receive purchase notifications?

tedsfarmbbq — Sun, 03 May 2020 15:04:00 GMT

This is crazy that this has been going on for 3 years and you still don't have a simple solution for email notifications. Square has come a long way. But c'mon, this is so basic.

Honestly, it's making me not want to use square at all...

Re: Is it possible to add an email for my assistant to receive purchase notifications?

Rp3 — Sun, 10 May 2020 00:35:14 GMT

Just adding another voice to the choir. I would simply like to receive certain notifications, new orders in my case, at one email address and get other updates and be able to log in at another. Not sure why the notifications need to be tethered to your login email, can that be explained?. It would be nice to have more control here. Really nice.

Re: Is it possible to add an email for my assistant to receive purchase notifications?

Joe — Mon, 11 May 2020 11:30:06 GMT

Hi there, @Rp3 - thanks for taking the time to add your voice here. We appreciate you joining us!

We've opted for the main email address on each account to be the sole recipient of account notifications for security reasons. Due to Seller feedback, this is actively being reviewed by our Product Teams - and we hope to have a new update for everyone soon.

We will be sure to bounce back here when new information is made available. Thanks for your patience!

Can online order notifications be sent to multiple emails?

lali — Thu, 21 May 2020 15:39:23 GMT

The title of this thread has been edited from the original: Send orders to 2 emails?

Hello! Is there a way to have the orders go to 2 different email addresses?

Thank you!

Re: Send orders to 2 emails?

JustinC — Thu, 21 May 2020 13:01:31 GMT

Hey @lali 👋

Unfortunately not - all online sales notifications are sent solely to the email associated with the account.

Re: Send orders to 2 emails?

lali — Thu, 21 May 2020 15:00:20 GMT

I'm starting a new biz w/a new account. Is it possible to set it up w/2 email addresses? Thanks.

@JustinC

Re: Send orders to 2 emails?

JustinC — Thu, 21 May 2020 15:34:33 GMT

We differentiate accounts by email, so it's not possible to associate 2 emails on one account. For the new Square account, you'll need to use one email that's not currently in use.

@lali

Re: Is it possible to add an email for my assistant to receive purchase notifications?

HannahPaige — Tue, 02 Jun 2020 18:47:35 GMT

Ashley, I appreciate your response. Tom's workaround will not work for us. Because the individual who set up our account no longer works for us, we're currently facing having to get a new Square account altogether because we can't add another notification. I've spent hours on the phone with Square support trying to get this fixed, and there's not a good option for us. Please keep escalating this request with the development team, I'm not looking forward to starting a brand new account after years of working in this one.

Re: Send orders to 2 emails?

eaglecreekwiner — Sat, 20 Jun 2020 19:56:15 GMT

I would also like to see this feature added, we have various individuals in different roles that need to see the emails.

Re: Is it possible to add an email for my assistant to receive purchase notifications?

Markle — Thu, 13 Aug 2020 05:26:23 GMT

Is there a way to do this with the Square Store? I want to give someone access to change the store items without access to account info - preferable without the ability to change the store settings, too.

EDIT: I found out how to set up TEAM PERMISSIONS, but to give access to edit the store to add featured items it says I have to give them FULL ACCESS. How do I give them access to the store featured items list without giving them access to everything?

EDIT 2: I found out how to add the pics. (scroll down to the square website link and it lets you do everything for the item - EXCEPT add it as a featured item)

Oh, and put me on the list for multi-email notifications.

Re: Is it possible to add an email for my assistant to receive purchase notifications?

Markle — Thu, 13 Aug 2020 05:24:00 GMT

(retracted)

Re: How to add multiple email accounts to receive Online Store order confirmation?

isabelle — Tue, 18 Aug 2020 22:47:27 GMT

Hey @rgadde!

Thanks for posting in the Seller Community.

We don't currently have a feature that would allow sellers to add multiple email accounts to receive Online Store order confirmations/notifications.

We're working on making this feature available in the future, given that we know it would be beneficial to many businesses that have multiple managers and owners. I'll make sure to update this thread if I hear anything regarding the availability or launch of this feature.

Re: Send orders to 2 emails?

blendbeauty — Fri, 11 Sep 2020 23:09:45 GMT

I would also like this simple featured added

Additional emails for notifications

Chagall — Fri, 30 Oct 2020 01:20:09 GMT

I notice this was asked a few years ago. Why cant I add another email user to recieve email notifcations of sales etc. This is really a very basic but impotant function.