thread Re: all my items now say zero for price in Online Store

Some Items Price Have Been Reset To Zero Dollars ($0)

Remy — Mon, 03 Aug 2020 18:56:41 GMT

Hi,
Some of the item prices on our online store (frenchery.com) have been reset to zero dollars and this is not the first time.

Did that happen to any of you?
And how can I reverse them to their original pricing without going into each of them individually?

Thank you!
Remy

Re: Some Items Price Have Been Reset To Zero Dollars ($0)

JustinC — Wed, 05 Aug 2020 19:37:03 GMT

Eeek, that shouldn't be happening. Sounds like you ran into a bug. Reach out to CS so they can figure out why your prices are phatomly resetting to $0. They'll be able to file a ticket with Engineering.

@Remy

all my items now say zero for price

BlueTwig — Mon, 08 Mar 2021 21:47:28 GMT

My items were all showing up as unavailable, which I have managed to find the correction for. But now they all say 0.00 for price. It shows price on the item, but when you click to see details and add to cart is says zero. how do I fix it?

Re: all my items now say zero for price

JustinC — Tue, 09 Mar 2021 19:29:39 GMT

@BlueTwig - I passed your case to a Square Online Team member, but they're not seeing any items priced at 0. Are you still seeing different?

Re: all my items now say zero for price

BlueTwig — Tue, 09 Mar 2021 21:48:25 GMT

When I look at the site, the main screen shows prices fine, but when I click on it to see details, it shows 0.00 for price. When you add to cart it is the correct price, but that in between step says 0.00.

Re: all my items now say zero for price

Remy — Tue, 09 Mar 2021 22:04:49 GMT

I wish the Weebly team stop fixing things that are not broken and focus on better delivery management based on zip codes for example or batch order printing or delivery route planning. These are really hardcore stuff but so useful instead of playing around CSS...

Re: all my items now say zero for price

JustinC — Wed, 10 Mar 2021 18:32:47 GMT

@BlueTwig I am so sorry for the glitchy behavior you're running into. That def sounds like a bug. Were you able to get connected with CS?

Re: all my items now say zero for price

BlueTwig — Wed, 10 Mar 2021 21:53:31 GMT

I have submitted a request for help, but haven't heard back yet. Thanks.

Re: Some Items Price Have Been Reset To Zero Dollars ($0)

laurelandlawton — Tue, 16 Jul 2024 20:27:02 GMT

I am now seeing some of my product items show zero or the word variable for a price. These are items that had a numerical price and were fine for weeks and now it's randomly happening.

Re: Some Items Price Have Been Reset To Zero Dollars ($0)

MayaP — Wed, 17 Jul 2024 13:42:56 GMT

Hello @laurelandlawton,

Thanks for reaching out, I am happy to help!

Can you provide a picture of what is showing on your end? What are some item names this is happening on?