thread Why are my category images not displaying? in Online Store

Why are my category images not displaying?

thesewingstage — Sun, 09 Aug 2020 18:25:15 GMT

[The title of this thread has been edited from the original: Category images not displaying in online store]

Anyone have thoughts as to why my category images no longer appear in Online Store/Categories when I change/select a different image for it? I see the same results in Chrome and Edge. Thanks much.

Re: Why are my category images not displaying?

Alex_ — Sun, 09 Aug 2020 18:26:20 GMT

Hi @thesewingstage,

Thanks for posting and happy to look into this for you.

In order to make sure i'm understanding, what website builder did you use to create your site (Wix, Weebly, GoDaddy, WooCommerce etc.)? Also, can you provide the URL to your website/page? Thank you!

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: Why are my category images not displaying?

thesewingstage — Mon, 10 Aug 2020 00:59:39 GMT

Hi Alex, thanks for the response. I'm using Weebly to create my website - www.thesewingstage.com.

Ruth

Re: Why are my category images not displaying?

Alex_ — Mon, 10 Aug 2020 17:37:00 GMT

Hi @thesewingstage,

Is your site unpublished? I'm unable to access it through the link provided.

Re: Why are my category images not displaying?

thesewingstage — Tue, 11 Aug 2020 11:53:11 GMT

Hi, Alex -

Yes, it's unpublished at the moment - trying to work out some kinks before going live. Do you need me to publish to get into it? We can try and set up a time to do that - I don't want to leave it live indefinitely right now because it's not ready for general public.

Ruth Thompson

Re: Why are my category images not displaying?

thesewingstage — Fri, 14 Aug 2020 14:23:55 GMT

Hey @Alex_ , just circling back to see if you've had a chance to see my response that my site is UNpublished at the moment and if you need me to publish it so you can take a look? Thanks, Ruth.

Re: Why are my category images not displaying?

Alex_ — Sun, 16 Aug 2020 17:09:20 GMT

Hi @thesewingstage,

Understood.

In this case, we recommend contacting our Square Online Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account before you publish it will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

Re: Why are my category images not displaying?

thesewingstage — Tue, 18 Aug 2020 01:35:03 GMT

@Alex_ sounds good - thanks for letting me know! Ruth.