thread Re: Can I hide address on pickup/delivery option? in Online Store

Can I hide address on pickup/delivery option?

elysiandecalco — Tue, 11 Aug 2020 17:18:53 GMT

We run our small business from home and are fairly very private people. Is there a way to not have an address for buyers to select as an option for when they selects pickup/delivery?

The only address we have is our home address and we always deliver items or meet buyers in a safe public location. We prefer to not have the private home address linked and local strangers knowing where we live, but this is seemingly unavoidable with a Square shop. We do use a P.O. Box for our shipping address with our labels on Etsy and our Facebook page shows that we are a "mobile" business with "My Page doesn't have a location" as the option for address we have selected. It only shows our town. We also don't feel comfortable using another businesses address for our meeting location since it's obviously not our place.

We would like an option for buyer to select either pickup or delivery and, once order is placed, we email them to figure out the details. Is there a way to do this or do we have to avoid pickup/delivery all together and just stick to shipping?

Re: Can I hide address on pickup/delivery option?

sayra — Fri, 14 Aug 2020 17:43:18 GMT

Hello @elysiandecalco.

We're really happy to see you in our Seller Community! You can't remove your address from the pickup and delivery settings. What I recommend is to set up the services as shipping and state that the item will not be shipped.

Let me know if this is an option for you?

Re: Can I hide address on pickup/delivery option?

nickytickytipsy — Fri, 23 Jul 2021 23:41:32 GMT

Also trying to ship from home without disclosing my address publicly. I see this post is from 2020. Is there a privacy setting yet? Thanks!

Re: Can I hide address on pickup/delivery option?

sayra — Fri, 23 Jul 2021 23:51:42 GMT

Hey @nickytickytipsy,

This is still a feature request that’s becoming quite popular. If we have any updates to provide, we will make sure to let you know.

Re: Can I hide address on pickup/delivery option?

nickytickytipsy — Sat, 24 Jul 2021 00:04:28 GMT

As someone who recently dealt with a scammer and lives alone, this would be a really great addition. I may decide to use another provider, as this is a huge concern for me.

Re: Can I hide address on pickup/delivery option?

sayra — Sat, 24 Jul 2021 00:19:04 GMT

@nickytickytipsy, Sorry to hear this happened to you. We understand your concern and would hate to see you leave. I wish there was more I could do.

We appreciate your feedback!

Re: Can I hide address on pickup/delivery option?

_KD_ — Sun, 10 Oct 2021 22:38:23 GMT

Any update on adding this feature? It would be nice if the pickup location was provided in the confirmation email version being displayed to a customer who may or may not place an order. As previously mentioned, I want the customer to know the City/Town for pickup, but providing the exact location is a bit concerning for those of us who run our business out of our home.

Re: Can I hide address on pickup/delivery option?

Valentina — Wed, 13 Oct 2021 21:06:18 GMT

I checked with our team, and this isn't on the radar at the moment, @_KD_.

Have you considered creating a dummy location?

You could then follow up with the buyer post-sale to communicate the actual pickup location.

Another solid option would be to use Square Online checkout links - have you looked into this yet?

P.S. Welcome to the Seller Community ✨

Re: Can I hide address on pickup/delivery option?

HobbyHouse — Wed, 16 Mar 2022 18:41:31 GMT

Since this question was asked well over a year ago, has there been any discussion on making changes to listing our home addresses in the "pickup" option? Had I known that my exact home address would be listed on the website, I would have went with Shopify. They seem to protect their customers safety and security better than Weebly/Square. I will be sure to inform others that are beginning a home based business on our social media platforms. Nobody wants to only have shipping as an option, then have to refund local customers that inadvertently paid for shipping.

Re: Can I hide address on pickup/delivery option?

BernadetteA — Wed, 16 Mar 2022 19:18:29 GMT

Welcome to the Seller Community, @HobbyHouse

I completely understand your concern with this, however, the pickup address will need to be displayed for the customer so that they know where they are meant to pickup the order from before making the purchase.

Do you have customers pickup items from your home, or do you meet them in a public location?

Re: Can I hide address on pickup/delivery option?

HobbyHouse — Wed, 16 Mar 2022 21:39:30 GMT

We only have friends, neighbors and family pickup at our home, general public is met in a public space. I changed my address to a P.O. Box without adding a box number to avoid having our home address listed. Our second website will be listed through Shopify.

Re: Can I hide address on pickup/delivery option?

ahadesignsllc — Sun, 03 Apr 2022 01:57:10 GMT

So I found this thread while looking for a solution. I ended up putting
Exact address will be provided after purchase. Pickup in

as the address and then left my city, state and zip.

So now it shows the customer
Exact address will be provided after purchase. Pickup in Monroe, OH 45050

Re: Can I hide address on pickup/delivery option?

Allicat — Mon, 04 Apr 2022 23:05:13 GMT

I run my business from home and do NOT want my address public on the site. I do allow pickup, but want to give the general neighborhood and then provide specific address to individuals after purchase. This is important for safety. I tried using "exact address provided after purchse" but the system is insisting on an exact address in the setup. this is VERY frustrating.

Re: Can I hide address on pickup/delivery option?

Allicat — Mon, 04 Apr 2022 23:21:58 GMT

How did you get this to work??

Re: Can I hide address on pickup/delivery option?

Allicat — Mon, 04 Apr 2022 23:33:17 GMT

How can I make a dummy location?

Re: Can I hide address on pickup/delivery option?

ahadesignsllc — Mon, 04 Apr 2022 23:40:42 GMT

It literally let me type whatever I wanted as the address 🤔

Re: Can I hide address on pickup/delivery option?

Ria — Wed, 06 Apr 2022 22:16:37 GMT

Hi @Allicat - Welcome to The Seller Community, it's always nice to see a new face 😊

Great Question.

While there is no way to exactly create a "dummy location" per se.

You can always create a location and make the settings the way that you want them to be and even deactivate that location if ever you find it to be unnecessary.

Here are the steps for managing locations:

Create Locations

To create additional locations, visit Locations in online Square Dashboard and click Create Location. Once you add a new location, you cannot delete locations, but you can deactivate a location at any time. Inactive accounts will still be visible and can be reactivated at any time.

Add the following information about each location:

Address

Business hours

Bank account or transfer tag (to differentiate transfers by location)

Contact information

Item library (if you want to match the item library from another location)

Edit Location Information

You can edit locations at any time from Locations in online Square Dashboard. Just select the location, edit the information, and click Save.

Bulk Assign Team Members to Locations

Visit Account & Settings > Business > Locations in your online Square Dashboard.

Select a location and scroll to Team Members > click the team member count for the selected location.

Select individual team members, all team members, or filter team members by location and role. For example, select the Role filter > All Roles > Manager, then assign all existing team members with the Manager role to the location.

Save.

Switch Between Locations

To switch between locations from the Square Point of Sale app:
1. From the navigation bar, tap More.
2. Select Switch location
3. Choose the location you want to view.

Deactivate Location
Although it's not possible to fully delete a location, you can deactivate the accidental ones!

To do so:

1. Head to your Locations page and select the location you wish to deactivate.
2. Click Deactivate > Deactivate this Location.

I hope this helps.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

Re: Can I hide address on pickup/delivery option?

RedOakResin — Tue, 26 Jul 2022 02:26:31 GMT

Hello! Sorry I am a bit late to this thread. But This was the most related internet search I could find for this exact issue, which I too was trying to fix. I found it accepts the address of two crossroads near me ("street name" and "street name"), and I changed the title of the location to "Pickup Meeting Location (Address Revealed After Purchase)" (which I'll need a better phrasing for). Hope this helps someone who also got lost in this issue!

Hide address from customers

Zebs — Wed, 14 Sep 2022 20:24:22 GMT

Hello Product Team,

As I am not the only seller who this concerns to on this platform, I work from my private home studio. I understand the need to have my address listed for some reasons, but what isn't necessary is the customers knowing where my home is.

I am very concerned for my safety and would like to not share where I live/work from, in case something goes wrong and when the customer wants to confront me, they will be able to physically hunt me down. My address should also be hidden or encrypted in some matter from the clients bank statements.

They shouldn't be allowed to pin point us on a map for safety reasons.

Re: Can I hide address on pickup/delivery option?

sparkleerin — Thu, 05 Jan 2023 06:47:23 GMT

yes!! I have spent days and days building this on square to see the only option is shipping or have my home address listed for all to see and Know, That is crazy to do in todays world!