thread Re: Loyalty Program Subscription Over Charge in Online Store

Loyalty Program Subscription Over Charge

KingW — Sat, 15 Aug 2020 01:17:53 GMT

The Loyalty program cost should be $45 for up to 500 visits, $75 for 501-1500 visits, or $105 for 1501-10000 visits per month. However, we have been charged $175 each month since September 2018. We never had a month that’s have more than 2500 loyalty visits. Been trying to contact square support since June and got minimal response and still being charge $175 a month! I tried and cancel and re-enroll and still get charge for $175 a month! Does anyone else have the same issue?

Re: Loyalty Program Subscription Over Charge

nika — Sat, 15 Aug 2020 17:42:21 GMT

Yikes @KingW! Have you asked to speak directly to our Loyalty Team? That's what you'll want to do when you initially get a hold of our Support Team. They'll transfer you a Loyalty specialist who should be able to help you get this all straightened out.

Re: Loyalty Program Subscription Over Charge

KingW — Sat, 15 Aug 2020 17:53:20 GMT

@nika Yes, I have. But I was told that the loyalty specialist only communicate through email at the moment. The last email I received from the support team was on 7/27 stated that they will be looking into it. I have sent 3 follow up emails since then but noone respond at all! It's ridiculous!

Re: Loyalty Program Subscription Over Charge

nika — Tue, 18 Aug 2020 18:06:34 GMT

@KingW Our Loyalty team does have their own Support phone line, so I'm sorry if our team told you otherwise. Not sure why they would've told you otherwise- I'm sorry. I would definitely give them another try.

Re: Loyalty Program Subscription Over Charge

KingW — Wed, 19 Aug 2020 19:04:33 GMT

@nika Do you happen to have the direct number to the Loyalty support team?

Re: Loyalty Program Subscription Over Charge

nika — Thu, 20 Aug 2020 19:31:15 GMT

It's the same as our Support line: 855-700-6000. You should hear an option to speak to the Loyalty team or you can ask the general Support team to be transferred to them when they answer.