thread Re: Why are deleted images still on my square site? in Online Store

Why are deleted images still on my square site?

hyau — Fri, 14 Mar 2025 12:01:20 GMT

Hello everyone,

I recently launched my new Square site, but I had to take it down due to some unexpected images appearing from my image library that I did not want on the site. This was surprising since those images never appeared during the preview before publishing. Even after deleting the images, they continue to appear.

I have contacted advanced support multiple times via text and phone calls, but the issue remains unresolved. I was advised to wait 24 hours for everything to sync, but unfortunately, the problem persists. Just yesterday, I was told to wait another 24 hours. This situation is causing me considerable anxiety, as I’m beginning to feel that support may not fully understand the issue or how to resolve it.

I would appreciate any thoughts or suggestions regarding this matter.

Thank you!

Re: Why are deleted images still on my square site?

RobynR — Fri, 14 Mar 2025 19:46:26 GMT

Hey @hyau,

Thanks for being a member of the Community.

That sounds frustrating, and we appreciate you sharing your experience.

Can you provide a screenshot of where you are still seeing the deleted images, along with your website URL?

Understanding these details might help narrow down what’s causing the issue.

Re: Why are deleted images still on my square site?

hyau — Sat, 15 Mar 2025 02:16:02 GMT

Hello Robyn,

Here is my URL

holaupcycle.square.site

Re: Why are deleted images still on my square site?

hyau — Sat, 15 Mar 2025 02:14:45 GMT

The pics in my image library are the only ones that should be in my site.

The images below should not be on my site. They are not even in my image library.

Re: Why are deleted images still on my square site?

RobynR — Tue, 18 Mar 2025 14:53:15 GMT

Thank you for the screenshots and your website URL. After reviewing your site, I couldn't locate these images on your account.

Could you provide a direct link to one or two of these items or share instructions on where you're seeing these out-of-stock items on your site?