drop down menu item not displaying

783label — Fri, 14 Mar 2025 15:41:26 GMT

my set up in config menu is :

and "Flags" are not displaying on the website in drop down menu

why ?

Re: drop down menu item not displaying

Summer2024 — Mon, 17 Mar 2025 15:25:55 GMT

Hi, @783label ! Thanks for bringing this to the Square Community!

I have listed below some common troubleshooting steps. Let me know if you are still not seeing the sub navigation link after trying these steps.

Quick Checks

Category Structure
- Make sure "Flags" is properly nested under its parent category
- Verify it's not set to "Hidden" status
Navigation Requirements For sub-categories to appear in Square Online dropdowns:
- The parent category must have items in it
- The sub-category must have at least one active item
- Both categories must be set to "Visible"

Common Solutions

Add Products
- Make sure there's at least one active product in the "Flags" category
- Products should be marked as "Active" and in stock
Check Navigation Settings
- Go to Square Online Dashboard
- Navigate to Website → Navigation
- Ensure "Flags" is included in your menu structure
Cache Clearing
- Clear your browser cache
- Try viewing in incognito mode
- Allow 15-30 minutes for changes to take effectc

I hope this helps!