thread Re: List modifiers not showing up online in Online Store

List modifiers not showing up online

NikkiDMN — Sat, 15 Mar 2025 12:31:33 GMT

Two questions here:

1.How can I get my list modifiers to show up online?

2. Is it possible to input my own colors for the options text and color option? I would need to be able to put photos and not just the hex code for colors.

Re: List modifiers not showing up online

TheRealChipA — Sat, 15 Mar 2025 16:06:31 GMT

Hi @NikkiDMN. Re: question 1, can you please post your website URL? List modifiers automatically show up online — and everywhere — by default. That being said, there are ways to individually hide modifiers from the online store — which is used for situations where you might offer something in-store, only. But it would be odd if you had managed to do that for every modifier. Besides your URL, could you please post a screen shot of any modifier set (edit it in dashboard and take the screen shot there) for me to look at?

Re: List modifiers not showing up online

TheRealChipA — Sat, 15 Mar 2025 16:07:55 GMT

@NikkiDMN Re: question #2, I don’t know. I’m going to take some retail sellers I know to see if they know about this.

@dasap1234 @Doran @sugarlab @rtfulk @LocavoreStore @DinaLRosenberg @homeprogreen @BofBArtStudio @PerroneTech @SammyGrace2414 @Abigails_stl @Twiggy @CactusQuilter @JUYBoutique20 @Twpchair @page158 @BlackAngelDsgns @timberhillwine @doc_choc

Re: List modifiers not showing up online

TheRealChipA — Sat, 15 Mar 2025 16:08:17 GMT

Also tagging…

@Donnie-M @JoeTend @TCSlaguna @Lovewell @lenjobakes @LukeNieuw @keicollective @JTPets @Candlestore @Maegan @JessPoynter @artizansty @JupiterGames @tomven @nell_a @anucrown @signature_home @WoodCandleCo @SVLFever @Mobilebarn

Re: List modifiers not showing up online

homeprogreen — Sat, 15 Mar 2025 16:25:34 GMT

Haven’t ever played with online since Square TOS limits me to face to face sales. On a positive note the tag list works

Re: List modifiers not showing up online

Twiggy — Sat, 15 Mar 2025 17:54:28 GMT

Hi Nikki, FYI everyone tagged - looking at previous posts Nikki’s website www.nikkidoesmynails.com

and you know how to use online!

I’m a little lost about the question?

Should that be “list of modifiers” or is “list modifiers” a USA term?

Are you hoping for clients to book a certain colour nail - cos that’s a huge ask - What I would suggest is to upload a very good Photo of all the nail colours PDF - remember that the image/colour online will not look anything like real life - number each nail colour or the brand might have this for you to download with names or numbers - If you offer loads of colours split the pages in to “reds” “blues” naturals” etc and have the image opposite and then as you have done on your site have a modifier that says Colour as you have done with “additional notes”

and do you mean that you wish to offer clients the option to have the item in a HEX, CMYK, RGB etc colour for an unique colour option? Like a drop down list of the colour in the options ?

Nail polish is a subtractive color system:
Unlike digital displays (which use RGB), nail polish relies on pigments that absorb certain colors and reflect others.
Pigment mixing:
Nail polish formulas are created by carefully mixing different pigments (dyes and/or colorants) to achieve the desired color.
Color swatches:
Nail polish manufacturers often use color swatches or charts to represent their color palettes, allowing customers to visually compare and choose colors.
Hex codes and RGB are for digital displays:
These color models are designed for screens, not for physical pigments like those used in nail polish.
CMYK is used for printing:
CMYK is a subtractive color model used in printing, but it's not directly applicable to nail polish color matching.
Nail polish color matching apps:
Some apps use algorithms to match colors, but they still rely on visual comparisons and might not be perfectly accurate.

My motto with all online sites now is KEEP IT SIMPLE!

What are you hoping to achieve? End result with the HEX codes/ photos ? This sounds like it might be a lot of work!

Re: List modifiers not showing up online

TheRealChipA — Sat, 15 Mar 2025 17:33:30 GMT

@Twiggy I can answer one of your questions. There are two types of modifier sets — list modifiers (the standard ones we are all used to) and the newer text-box modifiers that are basically free-format boxes customers can enter information into. I assumed from @NikkiDMN‘s question that they meant the standard list modifiers.

Re: List modifiers not showing up online

Twiggy — Sat, 15 Mar 2025 18:14:23 GMT

Modifiers and options confuse the hell out of me since they amalgamated. It’s a food thing crossed with non food thing.

“In the context of e-commerce or menu items, modifiers are customisable options (like toppings or add-ons) that don't change the core item, while options (or variations) create distinct versions of an item (like size or colour) that are tracked in inventory.

So sonfusing !

Re: List modifiers not showing up online

Twiggy — Sat, 15 Mar 2025 18:20:49 GMT

Sorry to talk about Nikki third person - I think the request is” I want to have a drop down list of colours using a photograph “using modifiers of an item at the same “PRICE’ and use hex colours instead of the generic “yellow” green” blue “button

Lets see where this goes

Re: List modifiers not showing up online

Twpchair — Sun, 16 Mar 2025 11:11:54 GMT

Who would be the best person for me to talk to personally without going through customer service about selling online services. I have taken on a new adventure from my comfort zone of retail furniture store and decor. But as far as decor went it was rugs, lamps and pictures and other decor items not for sale but just for adding a homey free and the store looked warm and inviting.We had been overwhelmed with customers asking about regular decor items for sale and a gift shop either in side of our business now or 3 businesses down our same guy we lease from has one available and I put down a hold on it. We are already behind in our move in date with me having to go to Tennessee for 10 days and then came back and I haven’t had 1 day off since! We have picked up business I believe the last I looked 55% versus previous year and each month every metric is at least doubled. I hired 2 more people and offered 2 more to move to a different job that was needing help bad. 4 offered and I let all 4 get a break and just a change. The 2 new ones will fill their spot. I sat down with Steve (who I lease with) and I have around 12k square footage of furniture store space. Roughly 5k of work space and about the same for stock and supplies. He said it is a waste of money and going between buildings because he knows I will open up the workspace for your decor, handmade goods, a traditional gift shop. I have never done an online store, and a ton of questions like how do you control both online custom made goods and in store shopping at the same time? With the weather in February and with me having a loading dock all the vendors have their stuff here and I am the only one who is all set up at the other location. This week was set up and open for the weekend. Has anyone done both in physical downtown storefront yet? Can I sell online and make sure that it is available and didn’t sell to anybody in the store? Does everyone offer shipping? I know you see a lot of people who are in every industry and thought maybe someone would come to mine. Thank you!

Re: List modifiers not showing up online

NikkiDMN — Mon, 17 Mar 2025 03:28:32 GMT

Hey @Twiggy thanks for your response! I’m looking to add my current color options to the site, but after reading your response it does seem like a heavy lift! I had a few people mention that it was hard to see the names of the colors I offer so I figured making a dropdown list would make it easier for them. I wanted to get better photos of the colors I offer and upload them to a list drop down but in square I only see the hex code option and not a photo upload there, but I may not go that route anyways.

Re: List modifiers not showing up online

NikkiDMN — Mon, 17 Mar 2025 03:33:12 GMT

Re: List modifiers not showing up online

NikkiDMN — Mon, 17 Mar 2025 03:34:55 GMT

This is the list modifier that I created but it only shows up in the square app and not on the website. This is the item it is attached to https://www.nikkidoesmynails.com/product/velvet-vision-trio/47?cp=true&sa=false&sbp=false&q=false&category_id=G6L7ZUON4MDPTWSPN6DEVSBJ

Re: List modifiers not showing up online

Twpchair — Mon, 17 Mar 2025 09:43:01 GMT

😩 ugh, I started last night for the first time in a very long time and thinking oh , I ll have this knocked out in about an hour! 😂 😂 3 hours later I went to bed! After 200 questions and uploading pictures, I stopped and it won for the day! The fight will continue today!

Re: List modifiers not showing up online

TheRealChipA — Mon, 17 Mar 2025 13:03:44 GMT

@NikkiDMN Very odd, indeed. I’m going to need two more screen shots, please. Edit that modifier set again and scroll all the way to the bottom. Screen shot Settings section and the rest at the bottom.

Also, edit that item in your item catalog. Go to the Modifiers section and click on the ellipsis (…) to the right of that modifier set. Select customize. I need screen shots of the top AND bottom of that page.

Thanks!

Re: List modifiers not showing up online

NikkiDMN — Mon, 17 Mar 2025 16:49:14 GMT

I feel like I’m just not seeing something!

Re: List modifiers not showing up online

TheRealChipA — Mon, 17 Mar 2025 18:25:19 GMT

Ok. Thank you for that @NikkiDMN. I find nothing obvious to explain the behavior I’m seeing on the link you provided. There’s a bug or something going on here. So I’m going to make a suggestion just to rule out something. Can you please unpublish your website then re-publish it? To do this go to your web dashboard > Online > Website > Site Preferences. Scroll to the bottom and click the Unpublish button. After you do this, re-publish your site as usual and see if that changes anything. If it doesn’t, please let me know and I’m going to tag the Square Moderators here to consult with the engineering team.

Re: List modifiers not showing up online

Summer2024 — Tue, 18 Mar 2025 14:47:37 GMT

Hi @NikkiDMN !

I know this thread has a ton of replies, but I am going to provide a comprehensive answer that just gets down to the basics of your question with some solutions and workarounds, as my friends above have provided some insights as well.

Getting List Modifiers to Show Online

To ensure your list modifiers appear on your online store:

Check Modifier Settings
- Go to Items → Modifiers in your Square Dashboard
- Verify the modifier is marked as "Available Online"
- Ensure it's properly linked to the correct items
Common Issues to Check
- Make sure modifiers are:
  - Active/enabled
  - Properly synced
  - Attached to the right items
  - Not restricted to in-person only
Troubleshooting Steps
- Clear your site cache
- Refresh your Square Online settings
- Re-sync your catalog if needed

Custom Colors and Photos for Options

Currently, Square Online has some limitations with color customization:

Basic color options use hex codes
Photo upload isn't available for color swatches

Workarounds You Can Try:

For Colors
- Use the available color picker
- Create descriptive color names
- Add detailed color descriptions
For Product Photos
- Use variant photos instead of color swatches
- Create separate items with specific photos
- Add detailed image descriptions

Suggestions for Better Visual Representation

Product Variants
- Create variants with specific photos
- Use detailed descriptions
- Include color information in item details
Alternative Display Methods
- Add color photos to item descriptions
- Use product gallery images
- Include color charts in product photos

Re: List modifiers not showing up online

Twiggy — Tue, 18 Mar 2025 15:53:44 GMT

Can I just say WOW ! you’ve opened up an area I knew nothing about ! Liner pen for detail work on nails. Chrome detail… 24k Gold Paint ! . Your site is massive ! And all those choices! Well done…..!

The only thing I reckon could make things clearer is if you bought a tiny dynamo printer - like they have in jewellery stores - to label all the colour sticks but that’s being picky! You definitely know how to use “online “ well done again!….

Another workaround - If you have photoshop (you might be able to do this in adobe express probably premium) is to create a template document with the colour swatches eg a box divided into 9, 12 or 16 layers (the modifier image is set Square on your Square) and fill each box with the hex code add all the hex codes onto one - and label them the colour. This is a huge job for something relatively simple - I think what you have is great.

Re: List modifiers not showing up online

JessPoynter — Tue, 18 Mar 2025 17:37:51 GMT

@NikkiDMN
You've gotten a lot of great responses here.
I might be wrong, but I'm pretty sure this might be a part of your issue: variations are selected at time of booking; modifiers are seen only at checkout.