Editing Square's Email Receipts for Online purchases

johnrusnak — Thu, 27 Aug 2020 12:53:35 GMT

Yesterday, I had to temporarily close one restaurant location in my online store. I did this by selecting: online>settings>pickup & delivery and then turning off 'accept pickup orders.' When I turned it back on later in the day the receipts that are sent to customers (and to me) changed.

The receipt would have normally said:

"Your order will be ready for pickup

Today after 5:30 pm

Sofi's Crepes

9123 Reisterstown Road

Owings Mills, MD 21117

United States"

The address is the correct store address.

After I turned the pickups back on it now says the same except the store address does not appear and it has been replaced with the City, State, and Zip Code of the Customer. See below:

"Your order will be ready for pickup

Today after 5:30 PM

Sofi's Crepes

Woodstock, MD 21163

United States"

Can anyone help me fix this?

Re: Editing Square's Email Receipts for Online purchases

Valentina — Fri, 28 Aug 2020 19:39:01 GMT

Let's try one thing first, @johnrusnak!

Can you please try to re-save your address information under Business > Locations in your Square Dashboard? If you're continuing to see incorrect address information appear on receipts after re-saving, please get in touch with our Support team directly so we can dig in a bit deeper and get to the root of what's happening.

thread Editing Square's Email Receipts for Online purchases in Online Store

Editing Square's Email Receipts for Online purchases

Re: Editing Square's Email Receipts for Online purchases