thread Re: How do I set up Facebook Pixel on my Square Online website? in Online Store

How do I set up Facebook Pixel on my Square Online website?

Ogdensown — Tue, 20 Oct 2020 17:01:29 GMT

The title of this post has been edited from the original: How to set up our Facebook Pixel properly so that it tracks all conversions on our site

How do you set up the facebook pixel properly so that it tracks all conversions on our site? Right now we have our facebook pixel added to the proper section on the Square settings - but we can see that it's not working on the Facebook backend. Is there a way to manually add the code into our site?

Facebook pixel for creating catalogues

ithinkthatwood — Wed, 18 Dec 2019 01:40:07 GMT

Anyone had any success with this? When I try and add products from the pixel it just says "not ready". I suspect it has something to do with meta data tags but am at a loss. Any ideas?

Re: Facebook pixel for creating catalogues

JustinC — Thu, 29 Oct 2020 13:45:42 GMT

Hey @ithinkthatwood ! Welcome 🤗

I would love to help, but I'm not sure I'm following. Where are you trying to add your products to? When you get a moment, mind replying with more details on what you're looking to do so I can assist?

Re: Facebook pixel

affirmation — Thu, 15 Oct 2020 21:24:41 GMT

This reply was created from merging an existing thread: Re: Facebook pixel

Has this feature been updated or implemented? If not, what is the solution to conversion ads so that we can track directed traffic?

Re: Facebook pixel

Alex_ — Sun, 07 Jun 2020 19:17:31 GMT

@affirmation,

Thanks for posting. Let me look into this with our teams and I will be back as soon as I have an update.

Re: Facebook pixel

Alex_ — Mon, 08 Jun 2020 21:00:28 GMT

Hi @affirmation,

In this case, we recommend contacting our Weebly Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.

Re: Facebook pixel

nataliemorse — Wed, 17 Jun 2020 01:08:00 GMT

This feature would be super helpful. Strange how all other ecommerce sites (Woo, Shopify, etc) have easy integrations with FB Pixel but Square does not.

Re: Facebook pixel

JettFuelJava — Thu, 18 Jun 2020 02:00:55 GMT

Yes I'm interested as well!

Re: Facebook pixel

AshleyK — Thu, 18 Jun 2020 12:17:31 GMT

@JettFuelJava thanks for sharing your feedback on this too! I will bubble this up as well. Thank you again.

Re: Facebook pixel

rh5 — Fri, 31 Jul 2020 20:26:19 GMT

Is the suggestion to still contact the weebly team in the meantime? Not being able to track conversions with facebook ads is a huge motivation to switch to a new platform.

Re: How to set up our facebook pixel properly so that it tracks all conversions on our site

Valentina — Fri, 04 Sep 2020 18:40:00 GMT

Hi @Ogdensown 👋✨

It's possible to embed the code required by Facebook for this integration into your Square Online website - simply follow these steps. For additional information about the Facebook Pixel and how it works, you'll want to take a peek at Facebook's help page.

Re: Facebook pixel

HeroTomorrow — Mon, 12 Oct 2020 14:47:06 GMT

I found an answer that seems to have worked for me, though I'm using a Square/Weebly site. I called support.

Once you log in to weebly, on the side bar you go to website/integrations/facebook pixel. Then you only input the pixel I.D. number. Not the entire header code.

Hope that helps.

Re: Facebook pixel for creating catalogues

LOCO2 — Wed, 28 Oct 2020 17:13:47 GMT

Hi @JustinC,

I think I can complement the original question.

We want to use a Facebook pixel to automatically feed our Facebook catalog with our Square catalog. We've successfully created a Facebook pixel in our Facebook Business Manager account, and associated that pixel with our Square account.

However, when we want to add the pixel as an automatic data source for our Facebook Shop catalog, Facebook complains that this pixel lacks the microdata tags required to gather information about our Square catalog.

Facebook documentation:

We would very much like to not have to manually manage the two catalogs. How could we add such microdata tags on our product pages, if possible?

Thanks in advance for your help.

Re: Facebook pixel for creating catalogues

JustinC — Thu, 29 Oct 2020 14:47:03 GMT

Hmm, not quite sure if Square can accomplish what you're looking to do. This is really the only documentation we have regarding the Facebook Pixel integration.

Besides that, any other functionality will be a feature request.

@LOCO2

Re: Facebook pixel for creating catalogues

LOCO2 — Fri, 30 Oct 2020 04:47:56 GMT

Hi Justin,

That's too bad, but we understand. Could you tell us how to request this feature? Should we start a new thread?

Thanks

Re: Facebook pixel for creating catalogues

Joe — Fri, 30 Oct 2020 12:12:38 GMT

Hi there, @LOCO2 👋 I can step in for Justin here on this one. No need to start a new thread! We will go ahead and pass this over to our Product Teams for you.

Also, you may find this thread on the life of a Feature Request helpful! - It will give you a bit of insight into how we implement requested features.

Cheers!

Re: Facebook pixel for creating catalogues

bblifestyle — Sun, 01 Nov 2020 13:10:14 GMT

Same issue here.

Everything seems to be connected fine but the catalog is no syncing. This is the whole point of the integration, you be able to tag your catalog products on Facebook / Instagram.

When using Facebook microdata tool to check an item page it says it's missing microdata information on the website, which we don't have access to code to check it.

It's very frustrating having a tool available and it doesn't work. I hope someone could shed some light on the issue.

https://business.facebook.com/ads/microdata/debug

Re: Facebook pixel for creating catalogues

GoingFlat — Tue, 17 Nov 2020 03:00:48 GMT

I am getting this exact same error. The most frustrating thing is that my catalogue integration USED to work. Lately, about once a week I have to reconnect it. All of my product tags disappear each time, leading to missed sales and a lot of work and time wasted.

Today it went down, and it is proving to be impossible to reconnect. I am getting this "micro data" error, and when I do the debug I get this:

Errors

Products on your website can't be automatically added to your catalog because of these issues.

Errors

A required field is missing: id

A required field is missing: price

A required field is missing: availability

A required field is missing: link

Would be swell if Square could help solve this issue. I have been on the phone with them over the weeks a half dozen times about this. Each time I get "oh I can see how this must be frustrating, but I can't help you…it's a facebook problem". Facebook, as you know, is impossible to contact.

Each time after I call Square support, the problem usually resolves itself a day later. I am not sure if this is going to happen this time. So bloody frustrating.

Re: Facebook pixel for creating catalogues

onlyremenis — Sat, 05 Dec 2020 07:56:56 GMT

Wondering if you made any progress on your issue? I can't get my inventory to sync over to FB so everything looks to be sold out / unavailable. Have you run into issues with the inventory showing "0"?

Facebook Shop - Pixel

sjbakery — Sun, 13 Dec 2020 18:16:11 GMT

Hi all,

We've somehow botched our Facebook pixel integration for our FB shop. I followed all the steps of logging out and logging back in, removing the Facebook integration, restarting it and it does not work. In fact the behaviour is quite odd.

When I log back into Facebook it wants me to use a pixel that is associated with my personal account and not pixels that were created for our business website. No matter what I do even posting code from my personal pixel into the Square header it does not work.

I've been at this on my own for a couple of weeks now and I have to say that all the different pages in the business manager of Facebook are very very difficult to understand. If somebody can put me in the right direction here simply I'd appreciate it otherwise I'd be open to hiring a professional and would welcome recommendations here as well.

Thanks!