thread Re: Help with Setting Up Ticket Sales for Events with Multiple Options in Online Store

Help with Setting Up Ticket Sales for Events with Multiple Options

panolagardens — Sun, 16 Mar 2025 01:45:08 GMT

Hi Square Support,

I’m hoping you can help me set up ticket sales for our events through Square. Here’s what I’m trying to accomplish:

We host luncheons and afternoon teas on specific dates throughout the summer. Each luncheon and tea has three seating times with different ticket prices for adults and children. Here are the details:

Luncheons:

Dates: June 18, June 25, July 9, July 15, July 23, July 30, August 6, August 12, August 20, August 26
Seating times: 11:45 AM, 12:00 PM, and 12:15 PM
Pricing: $42 for adults, $27 for children (6 and under)

Afternoon Teas:

Dates: June 29, July 13, July 16, July 27, August 3, August 13, August 17, August 27, August 31, September 7
Seating times: 1:45 PM, 2:00 PM, and 2:15 PM
Pricing: $42 for adults, $27 for children (6 and under)

What I’m Trying to Set Up:

Different Ticket Types:
- I want customers to be able to select both adult and child tickets in one transaction.
- Example: 3 adult tickets + 1 child ticket + 1 gluten-free add-on.
Dietary Modifiers:
- $5 extra for gluten-free meals
- $3 extra for dairy-free meals
Seating Limits:
- Set a limit on the number of tickets available for each seating time (e.g., 25 for 11:45 AM, 25 for 12:00 PM, and 15 for 12:15 PM).

The Problem:

I’ve tried setting this up under Items and Events, but I can’t figure out how to allow customers to add multiple ticket types (e.g., adult and child) to their cart before checking out.
I also can’t figure out how to attach dietary modifiers to individual tickets or set limits on seating times.

Can you advise on the best way to set this up in Square? Any guidance would be greatly appreciated!

Thank you for your help.

Re: Help with Setting Up Ticket Sales for Events with Multiple Options

Stacelyn24 — Tue, 18 Mar 2025 14:56:16 GMT

Hey! That sounds like an amazing event series! 🎟️ Here’s how you can set up ticket sales in Square while allowing for multiple ticket types, dietary modifiers, and seating limits:

Step 1: Set Up Ticket Types as Items

Go to Square Dashboard > Items > Create an Item
Create separate items for Adult Ticket and Child Ticket
Under Variations, create pricing for each ticket type ($42 for adults, $27 for children)
Enable Stock Tracking and set the available number of tickets per seating time

Step 2: Use Modifiers for Dietary Preferences

Go to Square Dashboard > Items > Modifiers
Create a modifier set called Dietary Preferences
Add options like Gluten-Free (+$5) and Dairy-Free (+$3)
Attach this modifier set to both Adult and Child Ticket items

Step 3: Manage Seating Limits with Stock Tracking

For each seating time (11:45 AM, 12:00 PM, etc.), create a variation under the ticket item and assign stock limits (e.g., 25 available for 11:45 AM)

Step 4: Ensure Customers Can Add Multiple Ticket Types

When setting up your Square Online store, make sure cart functionality is enabled so customers can add both Adult and Child Tickets before checkout
Use "Required Modifiers" to ensure they can select dietary options before purchasing

Step 5: Consider Using Square Appointments for Reservations

If you need structured seating assignments, you can create bookable time slots using Square Appointments, where each time slot represents a seating time

Alternative Option: Use Square Events Tool

If Square’s built-in Items & Modifiers setup doesn’t meet all your needs, you could try third-party event ticketing integrations in Square App Marketplace (e.g., Eventbrite + Square)

If you still run into issues, Square Support might be able to fine-tune the setup based on your exact needs. Hope this helps, and good luck with your events! 😊

Re: Help with Setting Up Ticket Sales for Events with Multiple Options

Sammie_C — Tue, 18 Mar 2025 16:12:03 GMT

Hi @panolagardens, wanted to jump in here and welcome you to the Square Community! Also, wanted to send a thank you to @Stacelyn24 for all this incredibly helpful insight!

If you end up having any other questions, please let us know.

Re: Help with Setting Up Ticket Sales for Events with Multiple Options

Stacelyn24 — Tue, 18 Mar 2025 23:07:23 GMT

you're more than welcome...always happy to help out 🙂

Re: Help with Setting Up Ticket Sales for Events with Multiple Options

wbtradingpost — Tue, 25 Mar 2025 20:14:50 GMT

I'm trying to do something very similar. This is very helpful. I have one remaining question. How are selections for modifiers by the customer displayed/tracked by the merchant?

Re: Help with Setting Up Ticket Sales for Events with Multiple Options

Sammie_C — Tue, 25 Mar 2025 23:56:26 GMT

Great question! @Stacelyn24, would by chance have additional insight on this for @wbtradingpost?

Re: Help with Setting Up Ticket Sales for Events with Multiple Options

Dara00 — Fri, 17 Oct 2025 19:04:20 GMT

If you set up adult and child tickets separately, how do you then add them to a page where the event is shown? And how do you make sure cart functionality is enabled so customers can add both Adult and Child Tickets before checkout?

Re: Help with Setting Up Ticket Sales for Events with Multiple Options

Getonthebus — Tue, 30 Dec 2025 18:59:31 GMT

I think it would be just like adding food to your online order... You order one entree (adult ticket) and complete the modifiers and then add another entree (child ticket) and complete those modifiers and then check out when ready.