thread Re: Can’t set up business name in shipping in Online Store

Can’t set up business name in shipping

Kegrega — Sat, 05 Sep 2020 01:00:37 GMT

I am trying to set up shipping and when I go to settings and then shipping it asks for my business/ company name and address. It will let me type in the address, but the box to add the business name is dull and won’t let me click in it to add my business name which in turn won’t let me save the information to set up shipping.

Re: Can’t set up business name in shipping

Kegrega — Sat, 05 Sep 2020 01:20:31 GMT

Or if I go to settings>general>store info it’s opposite I can enter the name and email, but not my address. Please help with this Ive been trying to fix it all day and I’m just frustrated at this point.

Re: Can’t set up business name in shipping

AdamB — Sun, 06 Sep 2020 18:59:28 GMT

Welcome to Seller Community and thanks for your post, @Kegrega!

When I go to Settings > General on your Square Online overview page and click on "Edit" for your Store Information, the Company Name field becomes editable for me like the rest of the address. Do you see that if you follow the same steps?

Re: Can’t set up business name in shipping

Kegrega — Sun, 06 Sep 2020 19:19:41 GMT

when I follow those steps I am able to edit the company name, but I can’t add the address and it won’t let me save the name without an address

Re: Can’t set up business name in shipping

AdamB — Mon, 07 Sep 2020 18:58:51 GMT

Ok. If you haven't yet, can you contact our support team so they can take a look? They might be able to try adding it for you.

Re: Can’t set up business name in shipping

BeUnique — Sat, 12 Dec 2020 19:25:14 GMT

What was the solution to this issue? I’m going through the exact same thing right now.

Re: Can’t set up business name in shipping

Joe — Mon, 14 Dec 2020 13:10:29 GMT

Hi there, @BeUnique - since this issue doesn't seem to have a formal resolution, we would recommend reaching out to our Support Team directly as Adam suggested above. They can help get this sorted out for you.

Cheers!