https://community.squareup.com/t5/Online-Store/Why-is-my-online-store-freezing-up-and-or-declining-cards/m-p/201529#M22416 <P>I reopened my cafe for takeout today and customers are told to order online and pickup when notified. Square either freezes when they are mid-order or declines their card regardless of how many different cards they try. How can I get it to work properly so I can make sales?</P> Wed, 09 Sep 2020 16:11:23 GMT Lorena15 2020-09-09T16:11:23Z https://community.squareup.com/t5/Online-Store/Why-is-my-online-store-freezing-up-and-or-declining-cards/m-p/201529#M22416 <P>I reopened my cafe for takeout today and customers are told to order online and pickup when notified. Square either freezes when they are mid-order or declines their card regardless of how many different cards they try. How can I get it to work properly so I can make sales?</P> Wed, 09 Sep 2020 16:11:23 GMT https://community.squareup.com/t5/Online-Store/Why-is-my-online-store-freezing-up-and-or-declining-cards/m-p/201529#M22416 Lorena15 2020-09-09T16:11:23Z https://community.squareup.com/t5/Online-Store/Why-is-my-online-store-freezing-up-and-or-declining-cards/m-p/201907#M22417 <P>Hello <a href="https://community.squareup.com/t5/user/viewprofilepage/user-id/317441">@Lorena15</a>.&nbsp;</P> <P><BR />Sorry to hear that your customers are having a hard time. How are they trying to order, on online or in person? If online, this seems to be an internet connectivity issue. I suggest that you try to replicate the problem on your end by ordering the same way. If you continue to experience the same issue, please take a screenshot of what you see and send it over.&nbsp;</P> Thu, 10 Sep 2020 18:19:50 GMT https://community.squareup.com/t5/Online-Store/Why-is-my-online-store-freezing-up-and-or-declining-cards/m-p/201907#M22417 sayra 2020-09-10T18:19:50Z