thread Re: When will the Embed Code widget get fixed.? in Online Store

Re: When will the Embed Code widget get fixed.?

Seamus — Thu, 10 Sep 2020 01:30:34 GMT

Hey @MuseBelts, your best point of contact here would be Weebly support - did they tell you if a bug ticket had been filed? It might be worth following up with them again!

Re: When will the Embed Code widget get fixed.?

MuseBelts — Thu, 10 Sep 2020 02:46:32 GMT

I have already done all that. I also supplied screenshots. They have a problem and as far as I can see they are not addressing it. I have sent messages in this community about this issue and others such as unavailable apps in the Weebly app store.

Re: When will the Embed Code widget get fixed.?

MuseBelts — Thu, 10 Sep 2020 02:47:46 GMT

Weebly has to be or has to offer the worst tech support I have seen.

Re: When will the Embed Code widget get fixed.?

isabelle — Sun, 13 Sep 2020 18:11:36 GMT

Hey @MuseBelts-

I am so sorry about the issues you've had with the embed code widget, and with our Support Teams.

I know you may be reluctant to hear this, but I went ahead and escalated your case and messages to the Square Online team. I let them know that your experience thus far hasn't been successful, and you're still looking for a solution. I will let you know if I hear anything regarding this issue, or the status of the support case. Thank you for your time, and again, apologies.

Re: When will the Embed Code widget get fixed.?

MuseBelts — Sun, 13 Sep 2020 21:23:13 GMT

Isabelle,

Thank you for your reply. I have been told before that my case number would be elevated, months ago. I have been told by tech support that the Embed Code widget works perfectly. But it does not. There isn't one third-party SEO analyzer that says I have H tags after putting in the correct syntax.

Bing Webmaster also confirms that I have no H Tags as well. I know how to make h tags and find them. I have many emails from Bing tech support confirming that the embed code widget does not function correctly. THEY were the ones that identified the issue.

It is my understanding, and I was also told there are 2 tech support teams. Square and Weebly.

I have never had a complaint against Square tech support. They have always been prompt, professional and quick to solve problems. Weebly tech support is a different situation. Horrible tech support. Can never talk to anyone in advance level.