thread Re: customer unable to place order by cell phone, is that a normal issue in Online Store

Why did my customer's order fail to complete?

AnitaKays — Sun, 13 Sep 2020 20:11:03 GMT

[The title of this thread has been edited from the original: customer unable to place order by cell phone, is that a normal issue]

I was contacted by a customer who tried to place an order, but checkout got hung up at the asking for email part of the checkout... is this something that happens when one is using a cell phone shopping online?

Re: customer unable to place order by cell phone, is that a normal issue

Alex_ — Sun, 13 Sep 2020 20:10:08 GMT

Hi @AnitaKays,

Happy to help look into this.

Has this occurred before? Also, do you have a screenshot or video of this checkout flow occurring?

Please let me know by replying in this thread. I'll keep an eye out for your response.

Re: customer unable to place order by cell phone, is that a normal issue

AnitaKays — Sun, 13 Sep 2020 22:51:24 GMT

Hi Alex..

No, she had no screenshot available...so when she called me, I went to look and could not see anything....but later she went back to order on the computer and it went thru....so I am wondering If I should make a post about trying to order by phone.

Re: customer unable to place order by cell phone, is that a normal issue

Alex_ — Mon, 14 Sep 2020 00:38:58 GMT

@AnitaKays,

Has any other customer reported this? It might have just been that it was an isolated issue with the device or browser they were using. Let me know, thank you!

Re: customer unable to place order by cell phone, is that a normal issue

AnitaKays — Mon, 14 Sep 2020 01:56:11 GMT

Not that I'm aware of....I know on some sites I try to order by phone and mine wont go thru either.

Re: customer unable to place order by cell phone, is that a normal issue

Alex_ — Tue, 15 Sep 2020 00:43:45 GMT

@AnitaKays,

Understood.

In this case, we recommend contacting our Weebly Team directly. They will be your best resource in getting this inquiry addressed. Also, having a specialist that can look into the specifics of your account will be highly beneficial.

Check out ways on how to get in contact with them by visiting here.