thread Customer can't save card for automatic recurring payments in Online Store

Customer can't save card for automatic recurring payments

ItsOverJonny — Sun, 13 Sep 2020 19:58:50 GMT

We have a customer that has tried the last four months to save his card on file. His History shows that the card was added each time, yet no card is reflected on his file. We have dozens of other customers set up the exact same way and no one else has this problem. Any ideas? TIA.

Re: Customer can't save card for automatic recurring payments

JustinC — Mon, 14 Sep 2020 23:01:50 GMT

Hmm, is the client a duplicate in your Directory? Make sure the card on file isn't hiding in a second profile.

Keep me updated!

@ItsOverJonny

Re: Customer can't save card for automatic recurring payments

ItsOverJonny — Mon, 14 Sep 2020 23:20:31 GMT

No. I verified that there is no duplication.

Re: Customer can't save card for automatic recurring payments

JustinC — Tue, 15 Sep 2020 19:02:46 GMT

Okay, the Customer Engagement Team will need to look at your account specifically to pinpoint why the card is not appearing on file. I'm assuming it's a bug at this point. Reach out here.

@ItsOverJonny

Re: Customer can't save card for automatic recurring payments

Flawlessfacesaz — Thu, 10 Mar 2022 00:31:51 GMT

Mine is doing the same thing!