thread Re: Delivery Only - confusing checkout experience in Online Store

Delivery Only - confusing checkout experience

dvmullen — Tue, 15 Sep 2020 22:08:10 GMT

My store is doing delivery only, and yet during checkout it says "Change" next to Delivery, as if they had the option to change the fulfillment option. It's not technically clickable, but it's confusing nonetheless. Furthermore, when I go to enter my address, it says "Enter delivery address to change fulfillment method" but I'm not actually changing it, I'm merely entering my address in order to move forward in checkout. (Nor could I actually change the fulfillment method, since it's delivery only AND it's been delivery all along thus far in the checkout process!)

Anyone have a workaround for this? Super confusing on the customer end!

Re: Delivery Only - confusing checkout experience

isabelle — Thu, 17 Sep 2020 19:14:32 GMT

Hey @dvmullen-

Thanks for posting in the Seller Community.

I had a Square Online specialist take a look at your site. It appears that you have both pickup & delivery set up for the location. Even though you have delivery available only for certain items, as long as pickup & delivery are enabled for that location, that checkout process will continue to appear that way.

Perhaps one of our wonderful super sellers, @pessosices has a workaround? Or input?

Thanks again! 🌟

Re: Delivery Only - confusing checkout experience

pessosices — Thu, 17 Sep 2020 19:17:36 GMT

Great find & insight, @isabelle !

Yea, I would recommend turning off Pickup as an option from Fulfillment and that should do it

Re: Delivery Only - confusing checkout experience

dvmullen — Thu, 17 Sep 2020 19:18:56 GMT

This is actually the website, which does not have pickup enabled...

@isabelle @pessosices

Re: Delivery Only - confusing checkout experience

pessosices — Thu, 17 Sep 2020 19:26:32 GMT

@dvmullen

This link may or may not work:

https://square.online/app/store/users/129816299/sites/34575[Redacted]545/#/store/pickup

If you go into your Square Dashboard, then your Online Store Dashboard, click on Settings, then Pickup & Delivery, do you have only Delivery turned on?

Can you post a screenshot of that page?

Re: Delivery Only - confusing checkout experience

dvmullen — Thu, 17 Sep 2020 20:24:09 GMT

Yes, I've already done that and can confirm we're only set up for delivery. I honestly think it should say Delivery Only (no change button) in the cart and then when you're on the Edit delivery address page, the message "Enter delivery address to change fulfillment method" shouldn't be there, because you're not actually entering your address to change fulfillment method, you're entering to move forward with the order.

I just think the word choices are confusing!

Re: Delivery Only - confusing checkout experience

pessosices — Thu, 17 Sep 2020 20:46:27 GMT

@dvmullen

Hmm, that is strange.

I would also think that the Change button wouldn't appear if you only had 1 fulfillment method, but I just checked on my store where I only have Pickup, and a Change button also shows up for me.

Although it could be because I also have Shipping enabled for certain items.

Do you have Shipping or Pickup enabled only for certain items (accidentally or on purpose)?

You would have to check each item individually in the Items tab in the Square Online Store Dashboard to see.

I definitely agree that it would be great if the Change button did not show up if you only have 1 fulfillment method enabled for the particular items that are in your cart.

This would be a great feature request!

Thanks for finding & bringing this up!

Re: Delivery Only - confusing checkout experience

dvmullen — Fri, 18 Sep 2020 18:49:13 GMT

@pessosices @isabelle shipping isn't an option, so I don't think that's the reason why it's showing up. Agree it's a good feature request to not have the customer be able to "change" the fulfillment method if there is only one.

Thanks!

Re: Delivery Only - confusing checkout experience

isabelle — Sun, 20 Sep 2020 14:59:36 GMT

Hey @dvmullen-

I know this doesn't exactly resolve your issue, but I do have an update related to this feature request.

You can now select a default fulfillment method for customers by going to Settings > Checkout > Advanced:

Does this help? Let me know! 💡