Store Emails - Email Previews going to incorrect email address!

dromesburg — Fri, 18 Sep 2020 16:26:09 GMT

My PRIOR posted message from over a month ago was never answered, so here I am yet again.

Folks, from within my site, under Email Setup, my sender profile is what it should be. Email addr is dave at hgraceconfections. However IF I did a test email from Order Confirmation (goes to wrong email address), Order Prepared (wrong email address), Items Shipped (wrong email address), and so on.

I see the dialog box come up and it sends the test to dromesburg at gmail, which used to be my login for the longest time. I changed everything to my business email of dave at hgraceconfections even before the conversion to weebly. Dave

Re: Store Emails - Email Previews going to incorrect email address!

ashc — Sat, 19 Sep 2020 13:32:34 GMT

Hey @dromesburg,

It's best to contact our direct CS team for issues like this because we really can't assist with account specifics here from the Community.

They can look into your account with you and make sure it's set up correctly to receive these communications to the right email!

The Community is intended for seller-to-seller conversation and we don't always step in.

thread Re: Store Emails - Email Previews going to incorrect email address! in Online Store

Store Emails - Email Previews going to incorrect email address!

Re: Store Emails - Email Previews going to incorrect email address!