thread Re: GSuite suspended in Online Store

Desperately in need of help with GSuite setup

LowellCulinary — Tue, 22 Sep 2020 21:38:56 GMT

I have a new Square online site, and purchased the domain through Weebly/Square. I'm trying to set up email through GSuite, but when I attempt to sign up, I get an error message saying "this domain has an apps account controlled by Google or another apps reseller."

One of my colleagues started the process directly through GSuite, but cancelled that account. Now I can't get in to set up email through Google (no access to cancelled account) or through the Square link (which still seems to think Google is accessible).

I need to get our organization's email set up, and no one from either Square or Google is reachable or responding. Ack. Can anyone help?

GSuite suspended

AtlantisBeans — Tue, 22 Sep 2020 22:54:25 GMT

I am not able to access my gmail through GSuite. My Weebly account says that I am paid up until August of 2021, but Gsuite tells me my account is suspended and to contact the reseller (Weebly). Please advise.

Re: Desperately in need of help with GSuite setup

BernadetteA — Thu, 24 Sep 2020 20:05:45 GMT

Hi there. If you already had the GSuite account setup through a third party, or through Google directly, you will not be able to setup the email through your Square account. You will need to continue the service you setup through Google and update your domain's MX records on Square's end:

Navigate to the Online Store dashboard and click the dropdown in the top right corner, then click Domains. Click the three dots to the right of the domain name and select the option that says Manage Domain. On the bottom right side of the screen you will see a section for MX Records. Enter the following information from Google:

Changes to MX records should update relatively quickly, although it can take up to 24-48 hours for any changes to the DNS records.

If you need additional help with the Gsuite service you setup please reach out to Google here.

Re: GSuite suspended

JustinC — Fri, 25 Sep 2020 16:18:37 GMT

@AtlantisBeans -

Sorry if we caught this late. Are you still having trouble with your Gsuite?

Google Workspace help

michaelspopejr — Wed, 17 Feb 2021 01:12:03 GMT

I need help with this also.

I opened a workspace account, saw that square offered through weebly, cancelled what I had already done, opened through weebly, now I cannot access as it is looking for domain verification.

How do I do that through square?

Someone please help me.

Re: Google Workspace help

nika — Wed, 17 Feb 2021 23:05:21 GMT

Hello @michaelspopejr. Have a look at the Best Answer on this thread. This should help!

Urgent help needed - "Please contact your reseller in order to get access to Google Workspace."

Amindfulearth — Fri, 02 Apr 2021 08:43:52 GMT

Hi,

I created a site through Weebly

Signed up to a 14 day trial of Gsuite through Weebly

Once this finished I bought gsuite

Now my gsuite is suspended and I have been asked to "Please contact your reseller in order to get access to Google Workspace."

What do I do?

Re: Urgent help needed - "Please contact your reseller in order to get access to Google Workspace."

nika — Sat, 03 Apr 2021 17:13:17 GMT

Hi @Amindfulearth- Appreciate you joining and using our Seller Community!

I've gone ahead and moved your post here where @BernadetteA gives a "Best Answer" to this very question. Check it out and let us know if any other questions come up.

Re: Urgent help needed - "Please contact your reseller in order to get access to Google Workspa

Amindfulearth — Sun, 04 Apr 2021 07:30:58 GMT

Hi Nika,

Thanks for your advice but this did not help because my MX Records were already this.

I need to access my Gsuite asap. What do I do???

Re: Urgent help needed - "Please contact your reseller in order to get access to Google Workspa

nika — Sun, 04 Apr 2021 18:19:55 GMT

@Amindfulearth Okay it sounds like maybe it's just expired so try this:

In the Square Online overview page, click on the menu on the top right and click on Google Workspace. Next, click on the Enable Email link for the domain you had set up with Google. This will have you pay for your email service and reactivate it for you.

Re: Desperately in need of help with GSuite setup

praytiia — Mon, 16 Aug 2021 13:30:45 GMT

Hi there, I am having the same issue with what is now called Google Workspace

Square says that I am subscribed to the GoogleAppsTrial Plan and when I'm on the Domains dashboard and click "manage email" and then "open inbox" Google informs me that "your organization's Google Workspace account has been suspended."

I just set it up two days ago and still have yet to get into the inbox. Would really appreciate help with this before the free trial ends, as I don't want to pay for something that isn't working.

Thank you,

Tiia

Re: Desperately in need of help with GSuite setup

tranguyen — Tue, 17 Aug 2021 11:46:19 GMT

Sorry to hear you are running into this issue @praytiia!

This does sound off, but it's difficult to pinpoint what may be happening without looking at your account with you.

The fastest way to resolve this is by reaching out to our team directly. The best way to reach out is by phone, because our team can look at your account with you and help you make adjustments in real-time. If you haven't already, please reach out directly by logging into your Square account and heading here.

Re: Desperately in need of help with GSuite setup

Consign — Tue, 07 Sep 2021 20:06:34 GMT

Signed up for Google Workspace. Never set a password and now we can't. I tried to recover it through Google and they replied that since we bought it from a reseller, we need to contact you. Going in circles here. Edit: Finally found a phone number to call.

Re: Desperately in need of help with GSuite setup

Valentina — Thu, 09 Sep 2021 18:19:59 GMT

Hi hi @Consign 👋 So glad to hear you were able to get in touch with our team!

If you have any lingering questions about Google Workspace + Square, feel free to head to this page for more info.

P.S. Welcome to the Seller Community ✨

Re: Desperately in need of help with GSuite setup

TaylorLangley — Tue, 05 Oct 2021 20:45:14 GMT

Hello, I did the same thing but never verified the account on Google admin and then I deleted the account. Which steps should I take from here? Thanks

Re: Desperately in need of help with GSuite setup

evergreenapk — Wed, 06 Oct 2021 14:11:22 GMT

Hi there, I am having the same issue with what is now called Google Workspace

Square says that I am subscribed to the GoogleApps Trial Plan and when I'm on the Domains evergreen dashboard and click "manage email" and then "open inbox" Google informs me that "your organization's Google Workspace account has been suspended."

I just set it up two days ago and still have yet to get into the inbox. Would really appreciate help with this before the free trial ends, as I don't want to pay for something that isn't working.

Thank you,

Re: Desperately in need of help with GSuite setup

Arie — Thu, 07 Oct 2021 05:26:18 GMT

Hi there @TaylorLangley and @evergreenapk, thanks for writing in to the community, and sorry to hear about this issue! Reaching out to support would be the best course of action here, as we'd be able to take a look into your account alongside to troubleshoot further. Get in touch here so we can help 😊

Re: Desperately in need of help with GSuite setup

APKINSON — Thu, 21 Oct 2021 12:21:57 GMT

After opening a workspace account, I noticed that square was offered through Weebly, canceled what I had already done, and opened it through Weebly. Now I cannot access it, since it says that domain verification is required i am on the domain Apkinson.

Then what do I do through the square?

Re: Desperately in need of help with GSuite setup

Ellie_ — Thu, 21 Oct 2021 22:09:15 GMT

Hi there @APKINSON

Thank you for reaching out to us about this. Our Customer Success will be able to help with that! You can reach out to them here, https://squ.re/2LW3Gz3, and ask for the Square Online team.

Re: Desperately in need of help with GSuite setup

BikeZone1 — Fri, 31 Dec 2021 12:06:50 GMT

Then what do I do through the square?