thread Re: I am unable to republish my website in Online Store

I am unable to republish my website

Brock1 — Tue, 06 Oct 2020 16:42:19 GMT

Hello,

I have previously published my website and unpublished it to make changes. Now, when I hit "publish" in the editor, a loading box pops up but does not go away. I've tried waiting and restarting my device. I'd like to get the site back up as soon as I can. Does anyone have some insight on this?

Thanks.

Re: I am unable to republish my website

fmckeever — Tue, 06 Oct 2020 18:21:05 GMT

This won't be super helpful but it sounds like the same issue I'm having except I'm trying to create a store and get a never-ending loading screen instead of the store being created. I've been dealing with this issue for over a month now.

Re: I am unable to republish my website

Brock1 — Tue, 06 Oct 2020 18:35:02 GMT

Thanks for the reply... that doesn't sound promising. Have you managed to contact anybody at Square?

Re: I am unable to republish my website

fmckeever — Tue, 06 Oct 2020 18:37:16 GMT

I just got out of a chat with someone a minute ago who said that I have to delete the weebly account data then try to set up the online store again and it should fix my issue. However, I don't think that'll help you.

Re: I am unable to republish my website

Brock1 — Tue, 06 Oct 2020 19:09:42 GMT

Gotcha ya, I hope there's another solution to my problem. Can I ask how you got in contact with someone from Square?? I can't find that option on this site (other than that automated help chat).

Re: I am unable to republish my website

fmckeever — Tue, 06 Oct 2020 23:47:48 GMT

I started in the automated chat. Then I said I needed technical assistance and it gave me a link to another support. That one took me to a person.

Re: I am unable to republish my website

Joe — Wed, 07 Oct 2020 11:39:50 GMT

Hi @Brock1 - just catching up here on this thread. We are here to help if need be! You can reach out to our Support Team by phone or email here.

We look forward to hearing from you!