thread Re: TapTable vs Square Self-Serve Ordering in Online Store

TapTable vs Square Self-Serve Ordering

stevehcr — Fri, 09 Oct 2020 14:53:30 GMT

We are getting ready to re-open inhouse dining for the first time since March. I'd like to use the self-serve ordering from the table. Has anyone used Square's built in feature or a third party app (like TapTable)? Are there advantages/disadvantages you've noticed for either?

Re: TapTable vs Square Self-Serve Ordering

AshleyK — Sun, 11 Oct 2020 17:22:24 GMT

@pessosices I know you've had experience with the QR Codes. Do you have anything to share for your experience thus far?

Re: TapTable vs Square Self-Serve Ordering

pessosices — Sun, 11 Oct 2020 21:07:56 GMT

I actually didn't get the chance to play with this before we closed up for the winter, but @kellyj probably knows some folks that have and could share!

Re: TapTable vs Square Self-Serve Ordering

kellyj — Mon, 12 Oct 2020 14:40:02 GMT

@stevehcr

Thanks @pessosices.

Hi Steve! Glad to hear you are opening your dining room again! We'd love to help connect you with some of the businesses that have tested this for us in Beta.

@ggilmore , @urbanlodge , @ryanwanner , @londontea , @JamesSandbar , @Lilbeastpdx

Let me know if I can connect you with anyone else to help get some questions answered.

Re: TapTable vs Square Self-Serve Ordering

londontea — Tue, 13 Oct 2020 19:55:51 GMT

I’ve never used TapTable, but I’ve been very happy with Square’s self-serve ordering. It was easy to set up since we already used Square Online for pickup orders, and our customers have taken to it like a fish to water. On weekends up to half of our orders are self-serve. Descriptions, modifiers, stock counts, etc. all sync up across channels, making it simple to manage.

Our primary challenge has been with our older clientele, as they generally prefer to order in-person. Customers can still come up to our counter to order, but having the self-serve means that my cashier is able to perform other tasks, making my employees happier due to the reduced workload.

Another downside to Square’s self-serve is that the tickets can be confusing as they say “delivery,” though I know that Square is working to get that changed in the near future.

Overall, I highly recommend. The best part is that it’s free!

Re: TapTable vs Square Self-Serve Ordering

ryanwanner — Wed, 14 Oct 2020 18:28:54 GMT

I'll have to second what @londontea is saying, @stevehcr !

While I definitely have an older clientele that is quite adverse to change--especially anything technology-related, I feel it is an extreme help for the continuation of my store. I've found myself doing more hand-holding than I wanted to in order for the experience to go smoothly. Be ready for that if you have an older clientele.

Overall I've been very pleased with the QR experience. The fact that is is completely integrated into the POS is just an added bonus.