thread Re: Photos won't go away & new items won't show in Online Store

Photos won't go away & new items won't show

hlhalliburton — Fri, 21 Mar 2025 17:56:28 GMT

Good morning everyone,

I'm about to get insane. I've removed an image from every place that it was showing, it is STILL showing up online.

I added new products to my site, they won't show up and neither with the changes I've made to descriptions.

I've searched the forums and it was suggested to unpublish and republish, nothing changed. Help!

Re: Photos won't go away & new items won't show

Stacelyn24 — Fri, 21 Mar 2025 19:52:03 GMT

Whew—sounds like you're going through website ghosting at its finest. That image you deleted? It clearly didn’t get the memo that it’s no longer welcome. It's like that one ex who keeps popping up at the worst time. 😅

And new products + updated descriptions refusing to show up? That’s beyond frustrating—especially when you know you've done everything right. Been there, done that, screamed into the void.

Here are a few things to double-check (just in case this gremlin is hiding in the details):

Clear your browser cache – Sometimes your site is updated, but your browser is clinging to the old version like its life depends on it. Try viewing it in an incognito/private window too.
Check your Item Visibility Settings – Make sure the new products are actually set to show online and assigned to the correct location and category.
Try syncing your items again – Go to your Square Online dashboard > “Site Items” and click “Sync Items” if that option shows.
Double check your site design page – Sometimes items are live but the section on your homepage/shop page isn't auto-updating to include new ones.

If you've already unpublished/republished and nothing’s changing, it could be a syncing delay or a backend caching issue on Square’s side. At that point, reaching out to Square Support directly might be your best bet—they can usually dig into the hidden stuff we can’t see.

You're not losing it—just caught in a weird loop of website déjà vu. You're doing all the right things, and we’re all cheering you on while this site gets itself together. 💪

Re: Photos won't go away & new items won't show

hlhalliburton — Fri, 21 Mar 2025 20:56:01 GMT

I'll try the syncing thing. I forgot to mention that I had already cleared my internet files and cache.

Re: Photos won't go away & new items won't show

hlhalliburton — Fri, 21 Mar 2025 21:11:01 GMT

Nope that didn't work 😫

Re: Photos won't go away & new items won't show

JJ_ — Thu, 03 Apr 2025 00:01:25 GMT

If your problem persists, please let me know and make sure to include a link to your site so I can take a closer look here, @hlhalliburton

Re: Photos won't go away & new items won't show

MayaP — Thu, 03 Apr 2025 15:41:31 GMT

Hey @hlhalliburton jumping in for @JJ_,

What item image is still showing after being deleted? Can you share a link to your site?