thread Re: Integration with Postmate Problem in Online Store

Integration with Postmate Problem

rkwong792 — Sun, 11 Oct 2020 02:47:53 GMT

I'm trying to take a look at the Postmate Delivery options in the Online Settings but it does not load.

Online -> Settings -> Pickup & Delivery -> Edit Delivery Settings

At the top of the screen under 'How will you delivery orders to customers?', there is a spinning circle that doesn't stop loading. This is where I should be able to switch between delivering my own orders or having Postmate deliver. Note, I don't want to turn on Postmates yet. I just wanted to checkout the options available to me.

Is there a global issue?

Thanks.

Re: Integration with Postmate Problem

isabelle — Mon, 12 Oct 2020 16:57:42 GMT

Hey @rkwong792-

I haven't heard about any other sellers experiencing this issue. It looks frustrating though.

What browser are you using? Is this on a computer or iPad/Tablet?

Let me know so we can further troubleshoot. The suggested browser is Google Chrome.

Re: Integration with Postmate Problem

rkwong792 — Tue, 13 Oct 2020 03:28:10 GMT

Hi @isabelle

Somehow the option is working now and it's loading properly. Thanks for your help.

Re: Integration with Postmate Problem

isabelle — Tue, 13 Oct 2020 15:48:37 GMT

Happy to hear it @rkwong792!

Thanks for reaching out to let us know. I hope to see you around the Seller Community more! ✨

Re: Integration with Postmate Problem

479WINE — Thu, 04 Mar 2021 17:34:41 GMT

I've been having a big problem with connecting our Postmates menu with our Square POS/Online.

I've reached out to both square and postmates and no one has followed up. The inventory isn't being pulled correctly neither is the product listing i.e. size or price

Re: Integration with Postmate Problem

Kassi_ — Mon, 08 Mar 2021 22:18:38 GMT

Welcome back to the Community, @479WINE -

What kind of information was Postmates able to provide on their end?

Also, what troubleshooting steps have you already tried?

I will keep an eye out for your reply👀.

Re: Integration with Postmate Problem

479WINE — Mon, 08 Mar 2021 22:25:49 GMT

They weren't able to provide me with anything, because they said it was a square issue. Having Square as the POS and the point of where customers can order is on Square apparently to fix.

I have connected and disconnected the menu and app multiple times

Re: Integration with Postmate Problem

Kassi_ — Tue, 09 Mar 2021 21:07:19 GMT

@479WINE

Ah I see! I want to recommend reaching out to our CS Team directly.

Especially since you've contacted Postmates already. They will be able to dig a little deeper and file a ticket with our engineers too.

Re: Integration with Postmate Problem

479WINE — Tue, 09 Mar 2021 21:29:31 GMT

Already did that and they said to come here----its just a joke with the circular behavior