thread Re: White Boxes Around Item Images in Online Store

White Boxes Around Item Images

AquamosCoffee — Fri, 16 Oct 2020 14:21:10 GMT

White boxes have started appearing around the product images on my website making the backgrounds no longer transparent. They are saved as PNGs and were working correctly until yesterday. Did something change with the default settings? If so, how can I fix this?

Re: White Boxes Around Item Images

ashc — Sun, 18 Oct 2020 12:15:16 GMT

Hey @AquamosCoffee and welcome to the Community!

This does sound odd since the images are in PNG. That was going to be my first question.

I would recommend reaching out to our direct CS team in case this is a bug that needs to be filed.

Re: White Boxes Around Item Images

AquamosCoffee — Mon, 19 Oct 2020 18:36:36 GMT

Thank you for your reply, Ashley. How would I go about contacting the direct CS team?

Re: White Boxes Around Item Images

ashc — Mon, 19 Oct 2020 18:37:53 GMT

@AquamosCoffee Omg I just realized I didn't include the link I intended to include! So sorry about that.

Here's the direct Contact Page.

Re: White Boxes Around Item Images

AquamosCoffee — Mon, 19 Oct 2020 18:39:50 GMT

No worries! Thank you for sending the link my way!