thread Re: how do you get notifications for online orders??? in Online Store

how do you get notifications for online orders???

Malea-98 — Wed, 21 Oct 2020 19:58:18 GMT

How does Square give sellers notifications when someone orders from your online store? Is it through your email? If so where do you set that up/how? Also can you receive notifications from your phone "point of sales"?

Re: how do you get notifications for online orders???

pessosices — Wed, 21 Oct 2020 20:04:43 GMT

Hey @Malea-98

Square automatically sends an email for every Online Order.

You also have the option of an in-app notification if you have the Square POS app open.
You can also get Push Notifications through the Weebly App, even when the app isn't open.

I hope this helps!

Re: how do you get notifications for online orders???

Malea-98 — Wed, 21 Oct 2020 20:44:12 GMT

Is there an extra cost to use the weebly push notifications?

Re: how do you get notifications for online orders???

pessosices — Thu, 22 Oct 2020 02:50:07 GMT

Hey @Malea-98

Nope! The Weebly app is free, and you just have to log in and turn on notifications!

PUSH ALERT

Caramel — Fri, 18 Dec 2020 23:26:24 GMT

When I receive an online order, how do I make it to where I can get a push alert?

Re: PUSH ALERT

ashc — Sat, 19 Dec 2020 12:40:47 GMT

Hiya @Caramel and welcome to the Community.

I moved your post to an existing thread where this question has already been answered that I found by searching it.

Check out @pessosices's Best Answer for details.

Re: how do you get notifications for online orders???

TNHempCare — Fri, 08 Jan 2021 05:02:51 GMT

Weebly app has been iffy for us. We were getting push notifications and then they would randomly stop working, then start working again weeks later. It has done this to our business 3 times now. At the moment its been months since we have been able to receive push notifications through the weebly app.

Re: how do you get notifications for online orders???

Joe — Fri, 08 Jan 2021 12:30:37 GMT

Hi there, @TNHempCare - thanks for reaching out to us here on the Seller Community! Welcome!

So sorry for the trouble here with your push notifications. This is a known and outstanding issue currently that our App product teams are working with Apple/Android to resolve. We apologize for the extended timeline here. We hope to have notifications up and running very soon.

Re: how do you get notifications for online orders???

STC1 — Sun, 10 Jan 2021 19:00:13 GMT

Have you found a solution for the push problem? The notification has not worked on our phones for a couple of months now. Very frustrating.

Re: how do you get notifications for online orders???

carriescloset — Mon, 11 Jan 2021 20:45:23 GMT

Insane. Same problem here. Haven’t received notifications is months.

We need to be able to pull items off the floor ASAP if they’re bought online before people try to purchase them in-store.
A world of problems over what should be a basic feature 😞

Re: how do you get notifications for online orders???

julie3868 — Mon, 11 Jan 2021 23:04:47 GMT

I agree! Very frustrating! Same issue here and i cannot seem to get any straight answers.

Re: how do you get notifications for online orders???

dragobobs — Wed, 13 Jan 2021 12:57:52 GMT

My push notification always seem to go down around our busiest times like holidays and the last time it was working was late October.

We are having to do double the work because we constantly have to log in to check online orders for the simple fact we do not know they are there. The push is crucial.

Re: how do you get notifications for online orders???

Bernadette1 — Mon, 18 Jan 2021 18:53:18 GMT

Can you please share a link to where I update the email that receives order notifications? Does this email have to be the same as the login email?

Re: how do you get notifications for online orders???

Joe — Tue, 19 Jan 2021 13:10:26 GMT

Hi there, @Bernadette1 👋 Thanks for reaching out to us here on the Seller Community!

Order notification emails will go directly to your main account email address. You can edit your email address at any time.

Let us know if you have any additional questions!

Re: how do you get notifications for online orders???

mezpots — Sun, 02 May 2021 21:00:49 GMT

Is there anyone out there from Weebly, can anyone answer that question?

Re: how do you get notifications for online orders???

mezpots — Sun, 02 May 2021 21:02:51 GMT

Any updates? I’m still not getting order notifications on my phone, this is very frustrating especially considering I’m paying over $200 a year for a professional website from Weebly.

Re: how do you get notifications for online orders???

isabelle — Mon, 03 May 2021 23:51:23 GMT

Hey @mezpots-

Sorry to hear about this.

If this issue is still occurring, please give us a call. We want to make sure we get this resolved as soon as possible. Feel free to circle back to this thread to share your solution.

Re: how do you get notifications for online orders???

dripzeeland — Tue, 09 Nov 2021 12:05:35 GMT

I used to get push notifications and in-app notification and do not receive anything but an email now. This is causing a lot of missed orders. How do I turn on the push notifications?

Re: how do you get notifications for online orders???

mezpots — Tue, 09 Nov 2021 15:54:46 GMT

We are now in the 11th month of the 2021. No questions have been answered no update has been made to the Weebly app regarding push notifications. When will square/ weebly be able to fix this very critical feature, a foundational feature, that should have worked since the get go?

Re: how do you get notifications for online orders???

Frida — Wed, 10 Nov 2021 20:58:20 GMT

Hello @dripzeeland,

Thank you for posting in the Seller Community again, welcome! ☺️

There was a time where the Weebly app used to have this function available, but this is no longer the case. Currently this is not an ability with the Square online store app.

I look forward to reading your thoughts! Also, if you were ever interested in joining the BETA Seller community to test out features before they are released publicly, check this out: https://bit.ly/3AkwY3Z