thread Re: Change location on a pre-existing website in Online Store

Can I change the location synced to my Square Online website, or do I need to create a new website?

dnphotography — Sat, 24 Oct 2020 20:18:12 GMT

The title of this post has been edited from the original: Change location on a pre-existing website

Hello,

I have two businesses (managed by 2 different locations) in the same Square account. I just created a website for one and realized that I accidentally created it under the wrong location (oops.) How do I switch this website to the other location? I haven't been able to find it. Do I just need to recreate under the correct location?

Re: Change location on a pre-existing website

Valentina — Sat, 24 Oct 2020 20:16:13 GMT

Hi @dnphotography - you can change the location synced to your Square Online website! 👍✨

Start by heading over to your Square Online Dashboard, then find the Settings button in the menu on the left-hand side. Click that, then Square Sync, and you'll see this at the top of your screen:

To change the location synced to your website, hit Change location and select the location you'd like to be synced instead. - I hope this helps!

Re: Change location on a pre-existing website

HealthyBareFeet — Wed, 23 Jun 2021 23:19:09 GMT

I'm not seeing the Square Sync. Has it moved?

Re: Change location on a pre-existing website

Joe — Thu, 24 Jun 2021 11:30:56 GMT

Hi there, @HealthyBareFeet - thanks for reaching out!

You are absolutely correct. After taking a deeper look, it looks like the Square Sync option has moved within the Online Dashboard.

You can now find it under Square Online Dashboard > Items > Item Sync > Selected Location.

Thanks for flagging this! Let us know if anything else comes up.

Re: Change location on a pre-existing website

CCUFoundation — Wed, 29 Sep 2021 00:55:15 GMT

I am not seeing the item sync under the items. Perhaps did it move again?

Re: Change location on a pre-existing website

Frida — Wed, 29 Sep 2021 19:17:37 GMT

Hello @CCUFoundation,

Great to see you posting in the Seller Community, welcome!

It is very much a possibility the location settings have been rearranged again.

Every once in a while we get the urge to Feng-shui the dashboard 😂! Try the following path:

If you are logged into your Square Dashboard point of sale, go to the 3 bars to populate the other menu to the left, then select > Online Store> Select Shared settings on the left > item sync.

From there, it should give you the ability to sync the location you intended.

Let me know if this helps!

Looking forward to your reply.

Re: Change location on a pre-existing website

CCUFoundation — Thu, 30 Sep 2021 14:47:06 GMT

Thanks but that doesn't seem to be the answer I am looking for. I need to change the location that was linked when the page was actually created.

Re: Change location on a pre-existing website

Frida — Thu, 30 Sep 2021 21:19:47 GMT

@CCUFoundation,

If after attempting the steps above you had no success, perhaps it would be beneficial to call into our Customer Success phone support so they can look at your account specifics and set up.

There are a number of factors to take into consideration here as well if that didn't work.

i.e. if You are a legacy Weebly account user, there are certain limitations and functions that would not appear.

Feel free to reach out to them here.

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

danarebarchick — Wed, 24 Nov 2021 02:01:52 GMT

I really need to understand how to do this? I have several locations in my square account. I spent 2.5 hours on the phone with support just to get hung up on. Somehow one of my locations is syncing to a location that no longer exists from when weekly first took over. I really need this issue corrected. If I could disconnect and reconnect the sync, it may correct the issue.

Re: Change location on a pre-existing website

danarebarchick — Wed, 24 Nov 2021 02:04:38 GMT

I called support several times, and I have not resolved my issue. Very, Very, UNHAPPY!

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

Ellie_ — Wed, 24 Nov 2021 23:53:03 GMT

Hey there @danarebarchick,

We are very sorry to hear that you have had a bad experience regarding this. Can you please confirm the domain of the website you are working on?

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

angienoyes — Tue, 07 Dec 2021 16:56:45 GMT

Hi, have you had any luck resolving your issue? I have the exact same problem.

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

tranguyen — Thu, 09 Dec 2021 14:54:05 GMT

Hey @angienoyes, is there a specific error message you're seeing when trying to update your items sync?

There's something we can try. On your Square Online site overview, if you go into Fulfilment > Shipping > Edit, can you check if the location inventory is being pulled from is correct?

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

angienoyes — Wed, 13 Apr 2022 20:47:29 GMT

This did not fix my problem unfortunately. The location that I need the inventory to pull from is not listed. Those locations are inactive.

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

GoldenGoodness — Sat, 18 Mar 2023 13:38:00 GMT

What is the resolution of this thread? I have the same issue. These steps do not result in being able to have the option to change the location setting.

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

Kassi_ — Mon, 20 Mar 2023 20:43:08 GMT

Hey there, @GoldenGoodness -

Are you just looking to add a location for shipping or change the location for your Square Online store completely?

I will keep an eye out for your reply👀.

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

ScoopDevlle — Thu, 01 Jun 2023 04:19:16 GMT

was this ever resolved? I have had this issue before and was able to change the attached location to a specific site. But tonight I've spent an hour looking for how to do it and can't find the same solution I've used in the past! Including after reading this thread. Anyone find a solution?

Seems simple.

I have location A and location B.

I have website 1 and website 2.

Website 1 is linked to location A. I want to switch it to have website 1 linked to location B. Simple...but how?!

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

angienoyes — Thu, 01 Jun 2023 04:26:08 GMT

Unfortunately for me it was never resolved after hours and many days on the phone and lots of finger pointing between square and a square online. I ended up having to go a totally different route. Such a shame too as this website worked for me for many years until it broke.

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

ScoopDevlle — Thu, 01 Jun 2023 04:44:52 GMT

think I got it, unless you and I are looking to do different things....

online page

fulfillment

pickup & delivery

then choose one of the locations listed and click "edit"

then site visibility

this then brings up a list of all your sites w/ a checkmark if they are attached to that specific square location

so you can "uncheck" from the square store you won't want it attached to, and "check" for the store you do want it attached to.

That should do it.

of course if one of your locations isn't setup yet, just go through that process rather than "edit" listed above. but that's easy. good luck hope this helps!

Re: Can I change the location synced to my Square Online website, or do I need to create a new websi

kstrl — Sat, 02 Mar 2024 01:30:01 GMT

I had this issue with an additional location I accidentally created during Square set up.

The solution that worked for me March 2024 was:

Online > Fulfillment > Shipping > Edit Shipping Location

Note prior to this I had already deleted the extra location I had added.