thread Item Visibility Disabled? in Online Store

Item Visibility Disabled?

landoplenty — Thu, 12 Nov 2020 17:16:37 GMT

Hello,

When trying to make one particular item visible, Square tells me I can't. The screenshot below tells me why. However, when I try to follow the prescribed solution, I cannot. Please help!

Re: Item Visibility Disabled?

JustinC — Fri, 13 Nov 2020 17:03:24 GMT

Sorry to hear the trouble @landoplenty with your items. Which item is this? What's your site URL so our Team can take a look?

Re: Item Visibility Disabled?

succulentsbykj — Wed, 19 May 2021 08:27:49 GMT

I am having the same issue. Sometimes I can open the item again and the buttons are active again but atm I have about 10 items that all have the same issue and I have stock coming in tomorrow and need them to be visible.

This is just one example:

https://square.online/app/store/users/130303534/sites/545675149870512076/#/store/products/71

Any help would be great. Thank you

Re: Item Visibility Disabled?

JustinC — Wed, 19 May 2021 17:23:51 GMT

Looks like you sent over a direct link to your site editor which won't allow me to view unless I log in with your credentials. Can you send over the site URL and name the specific item that's giving you trouble? Either one of the ten will do.

@succulentsbykj