thread How do I edit the email communications to my customers for Square Online? in Online Store

How do I edit the email communications to my customers for Square Online?

b2taps — Thu, 19 Nov 2020 01:26:26 GMT

Square offers a place to edit online ordering emails. When I go there, I see the email templates, but nowhere to edit them (the verbiage)! Help!

Email confirmation is correct but the text confirmation is not

amberkraushaar — Thu, 19 Nov 2020 21:29:29 GMT

Hello,

Any help is appreciated! We have a Thanksgiving Meal Package / Food ordering site. When our customers place an order the email confirmation with the pick up date is correct but not the text confirmation. If someone can please advise - the chat is not helpful and I cannot seem too find a support phone number or email.

Thank you,

[Personal Information Redacted]

Re: Online Email Editing

isabelle — Thu, 19 Nov 2020 01:24:49 GMT

Hi @b2taps!

Welcome to the Seller Community! ✨

Here's a Support Center article on how to customize the messages and communications sent to your customers.

Re: Email confirmation is correct but the text confirmation is not

isabelle — Thu, 19 Nov 2020 21:31:53 GMT

Hi @amberkraushaar! ⚡️

Thanks for posting in the Seller Community, and welcome!

Please take a look at the Support Center article in this thread. I'd like you to try editing the content of the email communications sent via Square Online.

If that doesn't work, please give us a call.