thread Re: Online Website item quantities not syncing with Square Item Library in Online Store

Re: Online Website item quantities not syncing with Square Item Library

Cnfcreative — Mon, 24 Mar 2025 02:02:06 GMT

I'm having this issue as well. New items and categories are not showing up on my website now. How am I supposed to sell online? Any resolution?

Re: Online Website item quantities not syncing with Square Item Library

vhovar — Mon, 24 Mar 2025 13:00:43 GMT

I reached out to our Square account manager and she was able to get it fixed. Since that, we haven't had issues with that. We have, however, had issues with all of our online items pre-selecting modifiers that aren't actually pre-selected on our end. I was on the phone with support for awhile. They fixed it but couldn't give me any reason for why it even happened in the first place.

Re: Online Website item quantities not syncing with Square Item Library

Cnfcreative — Mon, 24 Mar 2025 13:49:21 GMT

Alright. I've called support now four times and each time they say that they are going to "do the sync" and that i have to wait 24 hours. Nothing has changed. Nobody ever gets back to me as promised. Going on a week of this issue.

How do I get in contact with a specific "account manager?"

Re: Online Website item quantities not syncing with Square Item Library

vhovar — Mon, 24 Mar 2025 13:59:07 GMT

Unfortunately that I don't know. We received a phone call awhile back from our account manager. So I just assumed that's something everyone had.

Re: Online Website item quantities not syncing with Square Item Library

Cnfcreative — Thu, 27 Mar 2025 02:38:27 GMT

Have they resolved this issue for you yet? For anyone yet? I am going through this right now. 4th day of support being absolutely useless. Been on the phone for a cumulative 6 hours this week. No solution.

Re: Online Website item quantities not syncing with Square Item Library

Cnfcreative — Thu, 27 Mar 2025 02:44:48 GMT

This happened to me the other day! They changed the visibility on purposely set as unavailable items (not the issue I mentioned at all) instead of finding a way to show the items that were actually selected to be visible! I'm having issues with new items showing up in their categories too, did you ever get a resolution?

Re: Is anyone else having issues with categories and customer viewing items on their website?

Cnfcreative — Thu, 27 Mar 2025 02:46:01 GMT

I'm having the same issues, did you ever get this resolved?

Re: Is anyone else having issues with categories and customer viewing items on their website?

_Violet — Thu, 27 Mar 2025 19:56:28 GMT

Hello @Cnfcreative - I'm sorry to hear that you're experiencing this syncing issue with your Square Online Items 😞 This does sound frustrating. Just to let you know, I've merged all of your posts on this topic into a single thread so we can keep everything in one place.

When you spoke with our support team, did they mention filing a ticket for this issue so our engineers can investigate further?

I'll keep an eye out for your reply.

Re: Online Website item quantities not syncing with Square Item Library

thechocolady2 — Tue, 22 Apr 2025 20:27:24 GMT

I went through what seems like the same exact issue. I ended up having to deactivate my account and create a new one. It was a major pain, but is fully functional now. The chat support is utterly useless and felt like AI. Chat and phone both pulled the same nonsense: telling me it's a syncing issue and should be solved in 24 hours, advanced support is working on it and I'll receive an email followup, dropping my case as soon as I felt we were getting close, and just a bunch of lies. I probably spent 15+ hours with phone and chat as I was a less than a week away from switching over our ancient POS to this present day POS (pun intended). I don't need this problem solved anymore as I am not experiencing it in my new account. They mentioned to DM any of their socials with your case number (not sure which of my 6 case numbers to use) in a review I wrote on trustpilot.