thread Re: Trouble with site editor in Online Store

Trouble with site editor

Fenn — Mon, 24 Mar 2025 19:47:57 GMT

I am having a really weird issue with the site editor that seems to be happening only on my laptop and my iPad i.e. (my devices) only. I do not see any images on any site editor page unless I hit the edit button. When I click done and return to the page to view the change there is again no image. When I view the website on another tab, the site has been updated. I have cleared all cookies, cache, history and nothing makes any difference.

When I log into the site editor on a different computer everything is there just as it has always been.

I am going crazy with this!! does anyone have any suggestions???

Re: Trouble with site editor

Minion — Mon, 24 Mar 2025 23:16:43 GMT

Hey @Fenn

Welcome to the Square community. So a good thing is it isn't actually your site, it definitely seems like it is still some cache or something left over since it doesn't happen from a different computer.

When you cleared the Cache etc, did you close out the browser and open a new one? Have you tried going in on incognito browser on your normal laptop to see if its still not showing properly as well?

Re: Trouble with site editor

Summer2024 — Thu, 03 Apr 2025 16:29:14 GMT

Hey @Fenn ! Let me know if @Minion 's solutions helped or if you are still experiencing this issue.

Re: Trouble with site editor

krisgideon — Fri, 18 Apr 2025 02:11:17 GMT

I'm having the same problem. Ever since there was an outage with the square site itself, I'm having issues that I've never had before. I can't edit events in the site editor- it takes me to a login page and then tells me my password is wrong. It's frustrating and has definitely affected my business negatively.