thread Re: How to remove the Google Recaptcha floating icon on home page in Online Store

How to remove the Google Recaptcha floating icon on home page?

Alphamarestudio — Thu, 03 Jun 2021 15:13:04 GMT

Hi everyone. I just set up my square web page and I have this annoying Google Racaptcha icon floating on my home page. How do I get rid of it? (Alpha-mare.com)

Thank you in advance for any help!

Caroline

Re: How to remove the Google Recaptcha floating icon on home page

Goldneye — Fri, 27 Nov 2020 16:59:07 GMT

HI, gorgeous artwork. I just checked the website, there is no Google Capcha on the site. Did you click the Submit button on the Commission Piece form?

Also, you can get a true black or white background easily with fotofuze.com. It removes all background items

Hope this helps!

Terri

🛍 Shop my store

Resale Collection - http://bit.ly/HangerHues

Re: How to remove the Google Recaptcha floating icon on home page

ironhorsepatrol — Sat, 28 Nov 2020 01:33:37 GMT

I have the exact same problem with the Recaptcha popout icon. When you select it it pops out about 2 inches and has two links, one for Google "terms" and one for "privacy". I am new to square and while I was processing through the setup of my site I vaguely remember selecting Recaptcha to prevent spam on my site. I have spent three hours trying to find it again so I can unselect it but for the life of me I can not find it again. It is totally annoying because it completely blocks the logo in my footer. I don't want any spam but I don't want this crappy icon either.

Re: How to remove the Google Recaptcha floating icon on home page

Bradthelegoguy — Wed, 12 May 2021 14:31:30 GMT

I will third this. Went to my site this morning and this annoying ReCaptcha Icon just magically appeared. Where do we remove it?

Brad The Lego Guy

Owner - BTLG Bricks

Re: How to remove the Google Recaptcha floating icon on home page

MAXSDELI — Thu, 13 May 2021 02:54:54 GMT

Yep, me too. It appeared today and I’ve spent 30 minutes trying to figure out how to remove it.

@isabelle

Re: How to remove the Google Recaptcha floating icon on home page

isabelle — Thu, 13 May 2021 03:03:46 GMT

I can file a bug/ticket with Engineering for this in the morning @MAXSDELI.

Re: How to remove the Google Recaptcha floating icon on home page

SincereSanguine — Thu, 13 May 2021 09:22:21 GMT

The same has happened with my site. It’s blocking important information and honestly it doesn’t look good.

Re: How to remove the Google Recaptcha floating icon on home page

isabelle — Thu, 13 May 2021 15:18:59 GMT

Hey @SincereSanguine, @MAXSDELI, @Bradthelegoguy -

I filed a ticket with our Engineering Team to look into this. I used Max's Deli as the example site, but I let them know you're all impacted. I'll update this thread when I hear something!

Re: How to remove the Google Recaptcha floating icon on home page

isabelle — Thu, 13 May 2021 16:23:14 GMT

Heard back from Engineering @MAXSDELI. They explained to me that the reCaptcha icon shows up if there are contact forms on the page.

Google has very specific requirements for hiding it - so we are working with them directly to take care of that. It's currently in progress (what we call sprint), so it should hopefuly be resolved in the next couple weeks, although I'm unable to make guarantees.

Re: How to remove the Google Recaptcha floating icon on home page

MAXSDELI — Thu, 13 May 2021 16:44:43 GMT

Thank you. It just showed up a few days ago despite having a contact form on our site. What that form has to do with Google, I don’t know but we’d like it removed.

Re: How to remove the Google Recaptcha floating icon on home page

cmkruemcke — Mon, 17 May 2021 12:40:25 GMT

I’m wondering if this issue has been resolved for the previous posts? I noticed yesterday the recaptcha badge showing up for the first time on my mobile device while viewing my website. It was not there previously and I’d really like it removed. May I please have a ticket filed as well?

wirrwarrwraps.com

Re: How to remove the Google Recaptcha floating icon on home page

Bradthelegoguy — Mon, 17 May 2021 12:46:53 GMT

Not for me, no. Still showing up...it's rather annoying.

Re: How to remove the Google Recaptcha floating icon on home page

cmkruemcke — Mon, 17 May 2021 19:46:47 GMT

Talked to support online and seems it's a Google issue and not anything we can change. I sure hope that does not permanently stay the case. It was not there last week, seemingly popped up out of nowhere and now is nothing but a nuisance and an eye sore.

Re: How to remove the Google Recaptcha floating icon on home page

Joe — Tue, 18 May 2021 13:28:06 GMT

Thanks for bouncing back here and letting us know where you landed with Support, @cmkruemcke. Hopefully Google will push out some fixes or updates in the near future.

Thanks again!

Re: How to remove the Google Recaptcha floating icon on home page

MAXSDELI — Wed, 19 May 2021 15:07:27 GMT

This doesn’t need to be here and is now the number one complaint by customers using the platform. @Square @Joe

Re: How to remove the Google Recaptcha floating icon on home page

cmkruemcke — Wed, 19 May 2021 17:09:07 GMT

I agree @MAXSDELI As a designer, it is really getting to me. I truly hope the engineering team can resolve this much sooner than later.

Re: How to remove the Google Recaptcha floating icon on home page

MAXSDELI — Wed, 19 May 2021 23:04:50 GMT

I suspect that @Square & Google are using it to track data and usage patterns by customers?

I could be wrong. 😉

Re: How to remove the Google Recaptcha floating icon on home page

Bradthelegoguy — Thu, 20 May 2021 13:22:04 GMT

This is the number one complaint by my customers. Google says it's Square, Square says it's Google. As a business owner, I could care less. I'll have to look over the contract as I don't recall any mention of Google, nor their api. It more than likely did, I just don't recall.

Re: How to remove the Google Recaptcha floating icon on home page

KribiCoffee — Thu, 27 May 2021 12:26:15 GMT

Okay after having this same thing on our website, I figured a workaround!

So it only comes up when there's a form on the page. I had a newsletter sign-up on my home page and then removed it and then it went away. If there is a newsletter signup in your website's footer, then the Recaptcha thing will be on EVERY page 💀. So If you truly don't want it there but you want your newsletter signup, what can you do to make another page specifically for newsletter signups or even put the newsletter form on your contact page.

It would be nice to have a toggle for it but this seems to be the only way.

Hope this helps everyone!

Re: How to remove the Google Recaptcha floating icon on home page

cmkruemcke — Thu, 27 May 2021 16:11:01 GMT

Exactly @KribiCoffee ! I have been working extremely hard to build an email list for my newsletter so the last thing I want to do is remove the option to sign up for it or make it difficult for a user to find the form. But I also want this badge removed. It is incredibly intrusive and unsightly.

I have had this same form on my website from the day I created it and not once did a recpatcha badge show up until very recently. I wish I knew why it appeared. More so, I wish Square could figure out how to get it removed for us while being able to keep our forms in tact as they are.