thread Re: Item Reviews Not Working in Online Store

Item Reviews Not Working

londontea — Tue, 02 Dec 2025 17:05:07 GMT

I have item reviews enabled in my site, but for the past 3 months the review request emails have not been sending to customers. This means I have had no item reviews since September. Has this been happening to anyone else?

I’ve contacted Support about this twice but unfortunately they have not been helpful. Item reviews are an integral part of my business and I’m desperately looking for a solution.

Re: Item Reviews Not Working

isabelle — Sun, 06 Dec 2020 21:17:25 GMT

Hmmm @londontea, I haven't heard of any internal issues related to this.

Have you experienced this @Goldneye @Donnie-M @alexandriak @GourmetOnWheels @JamesSandbar @pessosices @MAXSDELI @porktaco @Ron @ryanwanner @GoGoGuest?

I'll go ahead and look into this on my end too.

Re: Item Reviews Not Working

MAXSDELI — Sun, 06 Dec 2020 23:06:32 GMT

We are not currently using/allowing Item Reviews so unfortunately, I don’t have an answer for you @londontea

Anyone else?

Re: Item Reviews Not Working

GourmetOnWheels — Mon, 07 Dec 2020 03:38:55 GMT

@londontea We do not use the Square Online store, Cannot help you with this.

Re: Item Reviews Not Working

londontea — Mon, 07 Dec 2020 04:40:17 GMT

I’ve been racking my brain trying to figure out what could be causing this and I’ve come up with one possibility.

The reviews stopped coming in shortly after I created a second site for self-serve ordering. I had to set up a second site because my primary site is meant for selling retail goods and wouldn’t work with self-serve. This second site is on the free plan, while my primary site is a paid plan.

Could this be a bug where having a free site on your account prevents reviews from working even if you also have a premium site?

Re: Item Reviews Not Working

JamesSandbar — Mon, 07 Dec 2020 20:23:02 GMT

@londontea

I have reviews enabled and have noticed none since I added the second site which is free. I use the second site for QR code ordering. But I will say I thought it was strange that I haven’t seen any reviews in a while. This could be an issue with multiple sites @isabelle hopefully that is the area that breaks this feature and square can resolve it.

Re: Item Reviews Not Working

alexandriak — Tue, 08 Dec 2020 14:00:14 GMT

Sorry I don't use the online store feature thru Square

Re: Item Reviews Not Working

rclayman — Sun, 23 May 2021 17:12:36 GMT

My customer item reviews are also not working. I submitted a ticket over a year ago and still not resolved by square. Never even hear back from them. Just completely ignored my issue.

The review email are successfully delivered to the customer, BUT when they click on review on any item it gets a 404 error, page is unavailable or just not there.

Did square ever get your's working?

Reiko Layman

cbdtxoil.com

Re: Item Reviews Not Working

BernadetteA — Sun, 23 May 2021 17:30:07 GMT

I'm sorry you are still having an issue with your item reviews. I recommend reaching out to the support team again to see if an agent can give you the current status of the bug. They may be able to run some additional tests to make sure the issue you are experiencing is still relevant to the bug it is assigned to.

Re: Item Reviews Not Working

brittnicole — Wed, 07 Feb 2024 23:04:09 GMT

I have a solution to your problem. On the "home" page of your square online website. Click on "App" or App Integrations". Search in the "Featured Apps" by clicking "View All Apps" https://squareup.com/us/en/app-marketplace/learning-hub/square-online

Once you click the link you use the search bar and type "Judge.me" Now click "Launch Now" and create and account and integrate it with your square website.

Re: Item Reviews Not Working

brittnicole — Wed, 07 Feb 2024 23:05:04 GMT

Once you click the link you use the search bar and type "Judge.me" Now click "Launch Now" and create and account and integrate it with your square website.