thread Re: Online Customer Tricked System Changing from Delivery to Shipment in Online Store

Online Customer Tricked System Changing from Delivery to Shipment

ddps211 — Mon, 14 Dec 2020 03:54:00 GMT

This one was a strange occurrence.
My online store is completely set to pick-up and local delivery ONLY. Somehow this evening a customer in Arizona was able to bypass my delivery option and set up for shipping. I don't have shipping set up for our store yet, I tested the site myself and couldn't reenact it.
Is this a one time glitch? I'm worried this will continue and I'll have to process returns and risk getting bad online reviews. I've checked my settings and "shipping" is not selected anywhere.

Re: Online Customer Tricked System Changing from Delivery to Shipment

waggydags — Tue, 15 Dec 2020 00:29:04 GMT

I noticed that one of our online orders yesterday had one 1 of the 4 items marked for shipment, the other 3 were for pickup. Not sure how they did that, I wrote it off as a one-time thing but now your post has me concerned.

Re: Online Customer Tricked System Changing from Delivery to Shipment

isabelle — Tue, 15 Dec 2020 18:46:59 GMT

Hey @ddps211!

Thanks for posting in the Seller Community.

Can you provide your URL and the item they were able to do this with?

I would check all of your items and confirm that their fulfillment does not include shipment.

Re: Online Customer Tricked System Changing from Delivery to Shipment

ddps211 — Tue, 15 Dec 2020 21:23:22 GMT

Isabelle thank you for your reply
It JUST happened again now, and prior to I did check all my settings and made sure only pick up and local delivery was set. Only thing I can think of is when I took the step to sign up with a UPS account to explore the possibility of setting up shipping, but I checked and I didn't set ANYTHING to authorize shipping.

my URL is https://www.desertdogpetstore.com/
The first item ordered as shipping was Purevita Salmon Dog Food on Sunday Dec 13

The second JUST happened today Tuesday Dec 15 for Professional Chicken & Peas Dog Food, the customer said she was trying to use Google Pay or Apple Pay and it automatically defaulted her to shipping as the only option.

If I am missing a section to edit settings for this please let me know! My employee and I are working from home due to quarantine so it's making it difficult to monitor, track and relay changes to our delivery team.

Re: Online Customer Tricked System Changing from Delivery to Shipment

isabelle — Wed, 16 Dec 2020 23:50:39 GMT

Got it. Thank you @ddps211!

I checked with our Square Online team, and they determined that this isn't an error they were familiar with.

Would you mind giving us a call so we can file a ticket with our Engineering Team to look into it further?

Feel free to circle back to this thread with any of your findings.