thread Re: how does square online handle abandoned carts and the items in those carts? in Online Store

How does Square Online handle Abandoned Carts and the items in those carts?

DAVEM1901 — Tue, 02 Dec 2025 17:45:01 GMT

We are totally new to this process as we have not opened our online presence for sales yet.

We are wondering how Square handles abandoned carts as in what happens to the items that customer put in their cart? Do the items remain in inventory until paid for, or do they live in limbo for some set period of time?

Thanks for any info.

Dave Miller

Cypress Basin Master Gardeners Association

Re: how does square online handle abandoned carts and the items in those carts?

Joe — Sat, 02 Jan 2021 14:06:25 GMT

Hi there, @DAVEM1901 👋 Thanks for reaching out to us here on the Seller Community! Good to hear from you again!

I've gone ahead and merged your post into an existing thread of Sellers who were also looking for information regarding Abandoned Cart emails. Take a look at this helpful resource which will walk you through how to enable this feature.

Your items will remain in your inventory until a transaction is fully processed.

Let me know i you have any further questions!

Re: how does square online handle abandoned carts and the items in those carts?

DAVEM1901 — Sat, 02 Jan 2021 15:40:45 GMT

Thanks for the answer on this. It does bring up some additional questions pertaining to carts and items, but I will ask them later.

Thanks again. That answered my question..

Dave Miller

Re: how does square online handle abandoned carts and the items in those carts?

Joe — Sat, 02 Jan 2021 15:43:40 GMT

Perfect! Good to hear it, @DAVEM1901 - let us know when you are ready and we will be there to help!