thread Square Online order not updating stock counts in Online Store

Square Online order not updating stock counts

idigbooks — Tue, 02 Dec 2025 17:44:51 GMT

I am relatively new to Square Online. I just took an order for three items, and I've marked them as shipped. I have stock tracking turned on for all three items. However, the item counts have not changed in Square. I only had one left of each item and they all still show as being in stock with quantity = 1.

This has happened to me before, and I ended up manually adjusting the counts to avoid getting orders for items not in stock. How do I make this automatic?

Re: Square Online order not updating stock counts

Goldneye — Sun, 03 Jan 2021 13:46:19 GMT

HI, to clarify 3 items were purchased and shipped. You only have 1 of each left. With tracking stock on, it would show Stock 1, which is correct. Can you share a screenshot? or Link? for the error or confusion you are experiencing?

Re: Square Online order not updating stock counts

idigbooks — Sun, 03 Jan 2021 18:10:39 GMT

I sold three separate items.

Before the sale, there was 1 in stock for each item.

I shipped them out. I now have 0 left of each item.

After the sale, stock should be showing as 0. However, it still shows as 1.

See screenshots and a selected product example.

Re: Square Online order not updating stock counts

Goldneye — Sun, 03 Jan 2021 18:16:23 GMT

HI, Thanks for the screenshots. There have been several Square Discussions regarding having inventory available by Shipping AND Pickup/Delivery. When the item is purchased for Shipping the inventory tracking still recognizes an item available for Pickup/Delivery.

You can report again here

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

Re: Square Online order not updating stock counts

idigbooks — Sun, 03 Jan 2021 18:43:30 GMT

Thanks for letting me know. I'll try to find those threads.

So frustrating!