https://community.squareup.com/t5/Online-Store/Coupon-Code-not-found/m-p/232987#M20303 <P>Just to be clear, after processing the payment again, the coupon code isn't working for the customer? Are you unable to find the code again from Square Online &gt; Items &gt; Coupons?&nbsp;</P> Sat, 09 Jan 2021 20:07:30 GMT JustinC 2021-01-09T20:07:30Z https://community.squareup.com/t5/Online-Store/Coupon-Code-not-found/m-p/232495#M20302 <P>I have a customer who just tried placing an order via Safari on her iPad and was paying via PayPal. She was going to use a coupon code I sent to her as well. She got through all of the steps, including a successful PayPal authorization but nothing happened when she clicked the Place Order button. And now her coupon code is gone from her account even though the transaction didn't go through. I had her remove everything from her cart as well hoping that would reset the system.&nbsp;<BR /><BR />Has this happened to anyone else's customers?</P> Fri, 08 Jan 2021 01:52:27 GMT https://community.squareup.com/t5/Online-Store/Coupon-Code-not-found/m-p/232495#M20302 thefibreshop 2021-01-08T01:52:27Z https://community.squareup.com/t5/Online-Store/Coupon-Code-not-found/m-p/232987#M20303 <P>Just to be clear, after processing the payment again, the coupon code isn't working for the customer? Are you unable to find the code again from Square Online &gt; Items &gt; Coupons?&nbsp;</P> Sat, 09 Jan 2021 20:07:30 GMT https://community.squareup.com/t5/Online-Store/Coupon-Code-not-found/m-p/232987#M20303 JustinC 2021-01-09T20:07:30Z