thread Why can customers order items that I've made unavailable in my Online Store settings? in Online Store

Why can customers order items that I've made unavailable in my Online Store settings?

mw2 — Fri, 08 Jan 2021 20:08:39 GMT

[The title of this post has been edited by a moderator.]

It seems that I have had 3 customer order items that I had taken off the sections on my online store - I looked at the site & saw that these specific items are indeed off the site - is there a glitch?

MW2

Re: why do customers order items that are taken off the site

Goldneye — Fri, 08 Jan 2021 15:17:29 GMT

HI, need a bit more information to hopefully help. What do you mean by taken off the sections and are off the site? Did you delete them? Hide them? or Make them Unavailable?

Re: why do customers order items that are taken off the site

mw2 — Fri, 08 Jan 2021 16:19:24 GMT

I just remove the item from featured section - is there something more I should do?

MW2

Re: why do customers order items that are taken off the site

Goldneye — Fri, 08 Jan 2021 18:10:55 GMT

HI, yes, there is more. To track stock, you need to switch on Track Stock in each individual item. Then, when all are sold, it will display Out of Stock. If you do not track stock, the system will act as if you have unlimited stock and items will continue to be available for sale.

Re: why do customers order items that are taken off the site

mw2 — Sat, 09 Jan 2021 19:15:44 GMT

I did track all my stock but all my Christmas items were not sold out when I took them off my online store right after Christmas- yet customers still ordered Christmas items in January.

After your email I went into my items library & put all of my Christmas items as unavailable. Thank you.

MW2