thread Re: Help! Coupon Code not working in an email in Online Store

Help! Coupon Code not working in an email

pirateisland — Sat, 09 Jan 2021 15:23:23 GMT

Hi, I set up a coupon on an email campaign I sent last night but it is not working for my clients - time is of the essence here as people are starting to open their emails this morning. Can anyone help me ASAP? I need to be able to go in and view/edit the coupon but it seems like there is no way to....

Re: Help! Coupon Code not working in an email

AdamB — Sun, 10 Jan 2021 21:55:38 GMT

Thanks for your post, @pirateisland.

At what time and day were the codes not working? I checked the code and see it's been used by customers since you posted. I'm wondering if it was an issue with the date that the coupon was designed to start at.

Re: Help! Coupon Code not working in an email

pirateisland — Sun, 10 Jan 2021 23:09:46 GMT

Hi, the coupon code sent with the email never worked, it has been tried multiple times by multiple recipients, including myself over each of the last two days. It was a numerical code that is unique for each recipient.

As a workaround (and as recommended by square online support) I had to create a second coupon code for the entire site with the same discount so that people who came to purchase from the email blast who tried to use the code that wasn’t working could actually get a discount. The site-wide coupon code I came up with was HAPPYNEWYEAR.

Re: Help! Coupon Code not working in an email

pirateisland — Fri, 15 Jan 2021 17:42:42 GMT

So no help here from Square here or from Square Marketing which is unfortunate. Will not use coupon codes via e-mail campaigns again because there was no resolution. I suggest others do the same as there is nothing more frustrating than having to deal with dozens/hundreds/thousands of customers because they can't use one of your coupon codes.

Re: Help! Coupon Code not working in an email

ASHBASH727 — Fri, 06 Oct 2023 21:52:41 GMT

this is still happening. i did my first email blast and sent out codes to over 2k people and resulted in my messages being filled with upset customers because the unique generated codes were not working. super disapointed

Re: Help! Coupon Code not working in an email

_Violet — Sun, 08 Oct 2023 17:45:02 GMT

Hi @ASHBASH727 - I'm sorry to hear that this issue with your marketing campaign has brought you to the Seller Community.

This does sound off, but it's difficult to pinpoint what happened without looking at your account and marketing campaign with you, which we aren't able to do via the Seller Community. For this type of issue, I suggest that you get in touch with our Square Marketing Support Team. If you haven't already, please reach out to Support directly by logging into your Square account and heading here.