thread Re: Option set in square online is displaying incorrectly in Online Store

Option set in square online is displaying incorrectly

Mayasand — Thu, 21 Jan 2021 01:09:35 GMT

I have an option group which is marked to be displayed as a drop down list. See the photo below.

Yet when I go to view an item with this option set, it shows the set with radio buttons. See the image below.

I have tried to view this item in different browsers and on different devices all with the same result. I have tried to change the name of the option as well as changing the display options in the formatting to color and then drop down. Nothing causes the option list to display correctly.

Re: Option set in square online is displaying incorrectly

Goldneye — Thu, 21 Jan 2021 14:54:46 GMT

HI, you are using the Menu Format template, for the option set to display as you wish, you need to be using the Retail Format template.

Online Dashboard, Website, Edit Site, Shop All click the 3 little dots, select Switch Template, popup to select for Shop All (Retail Features).

Re: Option set in square online is displaying incorrectly

Mayasand — Wed, 27 Jan 2021 00:40:06 GMT

Thank you for the reply. However, the problem lies not in the fact that we are using the restaurant menu format. We have probably 20 other option groups which are displaying correctly. The problem lies elsewhere @Goldneye.

Re: Option set in square online is displaying incorrectly

isabelle — Thu, 28 Jan 2021 00:40:20 GMT

Please give us a call @Mayasand 📞

We want to look into this for you 👀

Re: Option set in square online is displaying incorrectly

Mayasand — Thu, 11 Feb 2021 13:20:00 GMT

@isabelle
Unfortunately, with many of the bugs I encounter in the square online utility, the only option has been to delete the item or delete the option group. When I do not hear back from the community offering suggestions, I end up having to delete the item(s) and then recreate them.

Re: Option set in square online is displaying incorrectly

isabelle — Thu, 11 Feb 2021 17:27:22 GMT

Hey @Mayasand!

Really sorry to hear about this experience, but please give our Support Team a call so they can look into this on the backend.

Re: Option set in square online is displaying incorrectly

SBUCampusStore — Tue, 19 Nov 2024 18:01:10 GMT

Was this issue ever resolved? If so, what was the fix? We are having the same issue.