thread Re: Do I have to enter the Device Code every time I open the App? in Online Store

Do I have to enter the Device Code every time I open the App?

Richyrichco1 — Tue, 26 Jan 2021 10:54:33 GMT

It is asking me to enter the Device Code every time I open the App. Is there a way to save this code or change this code so that you don’t need to open the Dashboard or create a new one each time? If you don,t create a new one you can’t copy and paste the one you created the last time.

Re: Do I have to enter the Device Code every time I open the App?

jjgard — Tue, 26 Jan 2021 22:05:03 GMT

You should NOT have to enter the Device Code every time you open the app. I'd recommend submitting a support ticket to Square Support.

Re: Do I have to enter the Device Code every time I open the App?

isabelle — Wed, 27 Jan 2021 01:26:32 GMT

@jjgard is right! You can turn off device codes.

You can deactivate your device code from Devices in your online Square Dashboard. To do so:

Click the device to reset or deactivate.
Click Reset Device Login or Deactivate and confirm your request.
If you reset, you’ll be given a new device code.

For basic device code troubleshooting, update your device’s software and update the Square app.

Hope that help @Richyrichco1! 💫

Re: Do I have to enter the Device Code every time I open the App?

DSander — Fri, 05 Feb 2021 22:16:04 GMT

I have one or two iPads that seem to need a device code re-entered daily. Is there something I can do to prevent that? The other two never have asked again.

Thanks

Darrin

Re: Do I have to enter the Device Code every time I open the App?

DSander — Fri, 05 Feb 2021 22:16:29 GMT

Ps. This is for Square restaurants

Re: Do I have to enter the Device Code every time I open the App?

sayra — Sun, 07 Feb 2021 01:36:57 GMT

Hey @DSander - If you have a device code you will need to enter it when you open the App. Here you can find more details on how to Manage your Device Codes:

Let me know if you have any other questions.

Re: Do I have to enter the Device Code every time I open the App?

DSander — Sun, 07 Feb 2021 00:51:49 GMT

Hi. Yes. I get that. My question is why do I have to do it daily on some devices?

Re: Do I have to enter the Device Code every time I open the App?

isabelle — Sun, 07 Feb 2021 17:09:31 GMT

That would be for security purposes @DSander!

You can turn device codes off all together if you'd like.