thread Re: This item is not available for shipping. in Online Store

Square Online Error: This item is not available for shipping

AnabayDesigns — Tue, 02 Feb 2021 19:46:51 GMT

Hi,

When my customer's add-in products to their cart and click out they received the message, "This item is not available for shipping." on their cart. All my products are available for shipping and I only have one location set up on my account. Can you please help me get this fixed?

Kind regards,

Analaura

This item is not available for shipping

shondra09 — Tue, 02 Feb 2021 19:46:10 GMT

This item is not available for shipping.

Re: This item is not available for shipping

Joe — Fri, 29 Jan 2021 12:35:35 GMT

Hi there, @shondra09 👋 Thanks for reaching out to us here on the Seller Community! Welcome!

We're not able to assist without gathering some more details. Would you mind clarifying specifically the issue you are facing? Some general context would be so helpful.

We will keep an eye out for your response!

Re: Why isn't my item showing as available for shipping?

WanderingGrace — Fri, 29 Jan 2021 16:08:18 GMT

Did this ever get figured out? I'm having the same problem (every POTENTIAL customer getting the message 'The item not available for shipping') and can't figure it out!

Items showing "this item is not available for shipping" in a previously abandoned cart.

jayaypalm — Sun, 31 Jan 2021 06:17:39 GMT

I am testing my new site, and when I put some items in my cart, then abandon the cart to return to my site to keep shopping, the items remain in my cart but now say "this item is not available for shipping."

Strangely, if I just add another item then all the other allegedly unavailable items fix themselves and become available again. But if my customer wants to check out with their items without adding anything new to their cart, they would have to delete everything in their cart and start over. Frustrating! Does anyone know what the problem is?

Re: This item is not available for shipping.

isabelle — Sun, 31 Jan 2021 18:14:08 GMT

Hey @AnabayDesigns!

Is there anything else in their cart when they add this item? What is the item and your URL?

Let me know so I can look into this further 💡

Re: This item is not available for shipping.

AnabayDesigns — Mon, 01 Feb 2021 00:21:49 GMT

Hi Isabelle,

It happens whenever you add in any items on my website. My URL is (www.anabaydesign.com). Follow the steps below to see what I am referring to.

Step 1: Add any items to your cart.

Step 2: After you add an item to your cart click on Anabay Designs logo (home)

Step 3: Then click on the cart and you will notice the message " This item is not available for shipping."

Workaround: A workaround I found was when you add/delete an item on your cart, the messaging is no longer there and you can check out but if you go home again then the message pops up.

Re: This item is not available for shipping.

isabelle — Mon, 01 Feb 2021 00:29:16 GMT

Hey @AnabayDesigns-

Thank you for the reply. Just to be clear - do some of these items have different fulfillment types (ex. ship, digital, pickup only)?

Re: This item is not available for shipping.

AnabayDesigns — Mon, 01 Feb 2021 01:07:27 GMT

They all have the fulfillment as Shipping.

Re: Items showing "this item is not available for shipping" in a previously abandoned cart

elixxury — Mon, 01 Feb 2021 06:57:43 GMT

I'm having the same issue.. extremely frustrating.

Re: Items showing "this item is not available for shipping" in a previously abandoned cart

Joe — Mon, 01 Feb 2021 13:37:28 GMT

Hi there, @jayaypalm 👋 thanks for reaching out to us here on the Seller Community! Happy to have you join us. Also a quick hello to @elixxury, as well. We are happy to help both!

Just to make sure I have all the details correctly, this issue is not being experienced through an abandoned cart email notification, correct? - rather, this is when you add an item to a cart, close the window, and come back to the cart to complete the purchase, correct?

Also, what browser are you using to test this?

I will keep an eye out for your response!

Re: This item is not available for shipping.

ankefriesland — Mon, 01 Feb 2021 15:14:41 GMT

I have this same exact problem. If you add items to cart, then leave cart, when you return to cart you get the message 'item not available for shipping'. All items in cart are "shipped" items. Looking forward to finding a fix. All items are marked visible in Square Online.

Re: Items showing "this item is not available for shipping" in a previously abandoned cart

ankefriesland — Mon, 01 Feb 2021 17:15:08 GMT

I am having the same problem. If you add items to cart, then leave the cart to shop again, when you return to cart all items are marked "not available for shipping." You can go back to shopping and add one random item and when return to look at cart, the error is gone. BUT if you abandon the cart (leave cart) again and return the same error occurs. So the problem is when you abandon the cart from the checkout page. How do you fix this error? thank you

Re: This item is not available for shipping.

isabelle — Mon, 01 Feb 2021 17:35:39 GMT

Hey @AnabayDesigns and @ankefriesland!

Thanks for your reply. I tried this on my own and received the same error:

I went ahead and filed a ticket with our Engineering Team. They're investigating now. I will let you know as soon as I get a reply. They may have some follow up questions which I may be able to ask in here, or they'll have a Support Team member email you. Thank you for your efforts!

Also @AnabayDesigns just have to say that I love what you've done with your site! Looks great 😊

Re: This item is not available for shipping.

ankefriesland — Mon, 01 Feb 2021 18:05:59 GMT

Thank you!! I am looking forward to getting this resolved. 🙂

Re: This item is not available for shipping.

Marge59 — Mon, 01 Feb 2021 18:19:14 GMT

I am having this same issue, can you please direct the support team to me and my site as well?

Re: This item is not available for shipping.

isabelle — Mon, 01 Feb 2021 18:29:09 GMT

Yes! I added both @ankefriesland and @Marge59's Square accounts to the ticket to our Engineers know you're being impacted as well.

Re: This item is not available for shipping.

isabelle — Mon, 01 Feb 2021 18:43:57 GMT

Hey @shondra09! I went ahead and merged your post to this thread as it seems like you're experiencing the same issue as @AnabayDesigns @ankefriesland and @Marge59!

I just want you to know that I did escalate this to our Engineering Team and am adding your Square accounts to the ticket I filed with Engineering as impacted sellers. I'll post when I have an update. Thank you all for your patience 💡🌟

Re: Items showing "this item is not available for shipping" in a previously abandoned cart

AshleyK — Mon, 01 Feb 2021 19:27:11 GMT

Hi @ankefriesland @elixxury and @jayaypalm. I've merged your post to an existing thread where @isabelle is submitting information about this to engineering. Thank you!!

Re: This item is not available for shipping.

AnabayDesigns — Mon, 01 Feb 2021 19:33:22 GMT

Thank you so much, Isabelle. I appreciate your help and support on this ticket. Do you know a timeline on when this ticket will be reviewed? I believe this issue has been going on for a few weeks now. I recently launched new items on my website on Friday and started driving more traffic to my site which is how I got alerts from customers about this issue but I had a customer reach out about this exact issue on January 4th and now I'm concerned this has been going on longer than expected. If you or the engineering team can provide more insight and a timeline on when it should be resolved it would be super helpful.

P.S. Thank you for the compliment. 🙂