thread Re: duplicate item list on order page in Online Store

duplicate item list on order page

kersten — Mon, 01 Feb 2021 21:05:47 GMT

Since I cannot find a way to contact Square directly, I guess I'll post here.. When on my published website on the Order page, my items are being duplicated. When I am on the backend and editing the page.. they are not duplicated. My items are not duplicated in my Library nor any other place on the website. ideas?

Re: duplicate item list on order page

Goldneye — Mon, 01 Feb 2021 21:30:39 GMT

HI, can you please share a screenshot? Or Link?

Re: duplicate item list on order page

kersten — Mon, 01 Feb 2021 21:43:44 GMT

Yes! Sorry..

https://driftwoodchocolate.square.site/s/order

Re: duplicate item list on order page

Goldneye — Mon, 01 Feb 2021 21:49:36 GMT

HI, thank you for the link. All items are displaying Not Available and will not allow me to add to the cart.

Re: duplicate item list on order page

kersten — Mon, 01 Feb 2021 21:57:29 GMT

Yes that is because I have pickup/delivery disabled. That isn't the problem.. the problem is I only have 3 items. The order page is displaying them twice. Almost like there is a duplicate section on the page.

Is that how it is displaying for you?

Re: duplicate item list on order page

Goldneye — Mon, 01 Feb 2021 22:05:58 GMT

HI, sorry, yes its duplicating for me (I'm on my 11" laptop and didn't scroll down). I recreated the link you gave me with MY website and it directs to the Shop All page. You do not have a Shop All Page, that may be why its displaying twice because it does not have an actual page.

Re: duplicate item list on order page

kersten — Mon, 01 Feb 2021 22:07:55 GMT

Ohh, nice. I was switching back and forth between them.. let me check it out and let you know

Re: duplicate item list on order page

kersten — Mon, 01 Feb 2021 22:17:28 GMT

Ok.. I'm not sure how to resolve it.. I tried deleting the page and readding, selecting the Order Online option, republished and it's the same result.. ?

Re: duplicate item list on order page

Goldneye — Mon, 01 Feb 2021 22:19:21 GMT

HI, you can contact Support here.

Contact Customer Support

https://squareup.com/help/us/en/contact?panel=FAB456B04971&skip_unit_select=true

Re: duplicate item list on order page

kersten — Mon, 01 Feb 2021 22:22:36 GMT

Thanks Terri! 🙂

Re: duplicate item list on order page

kersten — Tue, 02 Feb 2021 22:17:30 GMT

I just wanted to report back..

If you goto the Order page in the editor, then items and select Arrange.. toggle both the "popular" and "recently viewed" to OFF. This will remove the appearance of duplicate items.

I have so few items that these options just make the page confusing..lol

Re: duplicate item list on order page

Joe — Wed, 03 Feb 2021 12:51:37 GMT

Thanks for jumping back here and offering the solution that worked for you, @kersten 😇 You're going to save some other folks a lot of time, and we appreciate it!

We've gone ahead and marked you post as a Best Answer. Feel free to reach back out if anything else comes up. Cheers!

Re: duplicate item list on order page

vpajarito — Sun, 05 Nov 2023 17:27:58 GMT

you saved the day! thank you